Traveling Associate Practice Development Manager
Company: NeuroStar
Location: New York
Posted on: May 4, 2024
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Job Description:
Traveling Associate Practice Development Manager
Location
US-NY-New York City
ID
2024-1197
Category
Sales
Position Type
Regular Full-Time
Overview
Position Overview:
The Travelling Associate Practice Development Manager (TAPDM) is
responsible for driving NeuroStar Treatment Session (NSTS) volume
and revenue growth within existing customer accounts that are
contracted through a price per use model. The TAPDM supports our
territory assigned development managers and is expected to travel
up to 70% of the time as part of their responsibilities. The TAPDM
is expected to demonstrate professionalism and a commitment to
excellence at all times, while also exhibiting a high level of
ethical behavior. The TAPDM is also expected to produce a sales
volume of NSTS at or above his/her assigned quota and meet
corporate performance objectives. The TAPDM must deliver excellent
customer service and function on a high level as a business and
practice consultant, and must cultivate and maintain strong
relationships with his/her Area Sales Managers (ASMs) and Clinical
Training Manager (CTMs). The TAPDM must also exhibit effective
organizational, communication and territory management skills,
submit expenses regularly, and adhere to all corporate protocols
and regulatory and compliance guidelines. Essential
Duties/Responsibilities:
* Responsible for increasing customer utilization of NSTS and
meeting assigned territory sales goals.
* Completes all necessary Sales Training requirements and gains
familiarity with all information, data, protocols, regulations and
resources necessary to effectively carry out the duties of the
TAPDM job function. Obtains clinical certification to train
customers on proper operation of NeuroStar system and use of
TrakStar software.
* Conducts regular business reviews with existing customers to
identify opportunities for growth and areas for NeuroStar program
improvement.
* Implement the 5 Stars success program to measure ability and
track success with each practice.
* Provides a high level of ongoing customer service to all
customers and proactively leverages all available resources in
support of his/her accounts.
* Participates in regular one-on-one conversations with Regional
Practice Manager (RPM) to review: previous and upcoming week's
activities with a strong focus on revenue generating activities,
progress towards sales goals, individual customer needs, ongoing
strategies to drive business and volume growth, key appointments in
which RPM's involvement may be required, etc.
* Works closely with RPM to achieve agreed upon performance and
professional development goals, participates in regular field rides
and performance reviews, and remains receptive to all coaching and
suggestions for improvement provided by RPM.
* Completes all required administrative and reporting duties
consistently and in accordance with established deadlines.
* Manages all training needs of customers throughout assigned
territory and coordinates clinical training events with the
region's CTMs.
* Works closely with local ASMs to stay informed of potential sales
to new customers.
* Utilizes and leverages all resources and personnel available to
the PDM in order to enhance customer support and satisfaction.
* Uses sales analysis reports to track and manage his/ her
territory and identify opportunities for sales revenue growth.
* Manages key customer relationships in an evolving business
environment; frequently identifies opportunities that could emerge
into grander scale opportunities as well as best practices in
customers that they share within and across the regions
* Maintains familiarity with the process of directing customers to
the Medical Affairs team for requests for medical information and
clinical study support through the Investigator Initiated Trial
program.
* Works with Customer Support team to meet the needs and requests
of all customers on a daily basis.
* Partners closely with Clinical Training team to ensure that all
clinical directives and protocols are followed properly. Reaches
out as needed to the Clinical Training team to provide relevant
feedback and seek guidance as clinical questions and/ or concerns
arise in the field.
* Utilize NS marketing materials to strategically partner with
customers to grow the awareness inside the brick and mortar as well
as the cyber storefront to highlight brand awareness and treat more
patients.
* Works with Reimbursement team to provide reimbursement support to
all customers.
* Participates in special projects, feedback committees, assigned
activities, etc. as needed/ requested.
* Complies with all laws, regulations and company policies relevant
to his/her responsibilities. Remains compliant with the budget
guidelines provided by the Company relating to travel,
entertainment and other expenses. Maintains knowledge of compliance
requirements for both the company as well as within our
industry.
* Other Duties as needed or required Knowledge, Skill, and
Abilities:
* Excellent communication and presentation skills.
* Strong interpersonal and organizational skills.
* Understand how to execute internal and external marketing plans
to drive patient and brand awareness on the local level
* Understanding of requirements for implementing a new/disruptive
technology within a practice.
* Computer proficiency in email, presentation programs, word
processing, spreadsheets, Salesforce.com or similar CRM system.
* Ability to recognize problems and take corrective measures.
Education and Experience:
* Bachelor's Degree in sales, marketing, or similar field
required.
* Prior experience in a sales related role that had quotas and
involved growing accounts preferred.
* Demonstrated success in building and maintaining customer
relationships.
* Experience planning, operationalizing and supporting new service
lines/ therapeutic treatment programs from the ground up.
* Proven ability to achieve assigned sales goals and revenue
targets.
* Experience working in a highly regulated industry and complying
with strict regulations, policies and procedures.
* Valid Driver's license. Preferred Skills:
* If Pharma or Biotech background, preference for experience in a
biotech "Buy and Bill" model. Call points most applicable -
gastroenterology, neurology, rheumatology, dermatology or oncology
either in office or hospital setting. Physical Requirements:
Standing/Sitting: 100% combination
Walking/Bending/Stooping: 100% combination
Lifting Requirements: Able to lift to 25 pounds
Travel by air, rail, auto (% of time): Able and willing to travel
up to 70% of the time. For job positions in CA, CO, WA, and NYC,
the salary is fixed at $75,000 USD with an estimated commission of
$25,000 USD dependent upon on performance to targets. In addition
to a competitive overall compensation package, Neuronetics offers
restricted stock units (depending on job band and subject to
Compensation Committee approval), and a comprehensive benefits
package including: selected candidate will be eligible to
participate in the Company's employee benefit plans, which
currently include: health insurance; dental insurance; vision
insurance; optional supplemental medical insurance; health savings
and flexible spending accounts; company-paid life insurance and
additional voluntary life insurance; company-paid short term
disability and long term disability insurance; participation in a
401(k) savings and investment plan with company contribution; and
paid time off. If applicable and required under state law, the
successful candidate will also be eligible for paid sick leave.
These benefits are subject to plan terms, company policies and are
subject to change. *Applicants must be authorized to work for any
employer in the US. We are unable to sponsor or assume
responsibility for employment visa/work authorization at this
time.Neuronetics is an equal opportunity employer that is committed
to diversity and inclusion in the workplace. We prohibit
discrimination and harassment of any kind based on race, color,
sex, religion, sexual orientation, national origin, disability,
genetic information, pregnancy or any other protected
characteristic as outlined by federal, state, or local laws. This
policy applies to all employment practices within our organization,
including hiring, recruiting, promotion, termination, layoff,
recall, leave of absence, compensation, benefits, training, and
apprenticeship. Neuronetics makes hiring decisions based solely on
qualifications, merit, business needs at the time.
Keywords: NeuroStar, Hicksville , Traveling Associate Practice Development Manager, Executive , New York, New York
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