Retail Banking Research Clerk

Company: New York Community Bancorp, Inc.
Location: Hicksville
Posted on: May 3, 2021

Job Description:

JOB SUMMARYResponsible for fulfilling various research requests as received by the Research and Investigation Department within Banking Services. Processes research requests as assigned by the Social Security. Administration via a secured portal in a confidential and timely manner, per government regulations on response due dates. Handles Maintenance Transactions for all units of Banking Services as assigned. Work with nursing homes, law offices, and government agencies on personal requests for assistance that require bank documentation. Perform Verification of Deposits for customers as requested. ESSENTIAL FUNCTIONSProvides customer service to customers, branches, Back Office departments, government agencies, law firms, banks and facilities such as nursing homes, assisted living centers, hospitals, and retirement homes.Completes assigned research requests by using various means of research resources such as Onbase, E-Vision, Microfiche, Microfilm, FISERV CWS, E-Desk, Net-Image, and any other system used for document storage obtained through acquisitions or system conversions. Retrieves copies of statements, checks, deposited items, transaction tickets, and 1099/year end statements. In processing Verification of Deposits needs to work with customers and branches to confirm the legitimacy of the VOD. Knowledge of BSA and GLBA requirements on securing customer information and ensuring that all responses are replied to in accordance with state and federal regulations. Responsible for reconstructing passbook account histories via account transcripts. Bills customers accounts accordingly for research services provided, based upon the bank's schedule of fee's. Research and prioritizes claims from the branches or back office departments regarding customer accounts that may involve fraudulent activities or teller errors. Cross trained in other areas of banking services to assist with Legal Research responses on Subpoenas and IRS summonses. Cross trained on processing Return Mail, Safe Deposit transactions, Lease Security transactions, Health Savings Account transactions, Dormant Account Activation Review, and Abandoned Property Escheatment of funds.Responsible for reconstructing passbook account histories via account transcripts. Bills customers' accounts accordingly for research services provided, based upon the Bank's Schedule of Fees. Aids the department in the organization of research resources and complete research requests. ADDITIONAL COMMENTS Performs special projects and additional duties and responsibilities as required.Where applicable and when performing the responsibilities of the job, employees are accountable to maintain Sarbanes-Oxley compliance and adhere to internal control policies and procedures.Job Requirements:EDUCATION AND EXPERIENCEHigh school diploma or equivalent required; Associates degree preferred. Minimum of two years' experience in a bank or business environment.KNOWLEDGE, SKILLS AND ABILITIESStrong customer service, verbal and written communication skills to successfully resolve phone, mail and email inquiries. Proficient in MSWord and Excel and banking systems MISER and OnBase. Able to work independently with minimal supervision.NEW YORK COMMUNITY BANK.Based in Westbury, NY, New York Community Bank is a New York State-chartered savings bank serving customers throughout Metro New York, New Jersey, Ohio, Arizona and Florida. New York Community Bank serves customers through over 200 branches featuring a divisional structure: Queens County Savings Bank, Roslyn Savings Bank, Richmond County Savings Bank, Roosevelt Savings Bank and Atlantic Bank in New York; Garden State Community Bank in New Jersey; Ohio Savings Bank in Ohio; and AmTrust Bank in Florida and Arizona. With a longstanding reputation of strength, stability and service, NYCB is proud to be committed to the communities it serves.To learn more about the NYCB Family of Banks visit us at www.MyNYCB.com--.Help recruit top talent for NYCB through the employee referral program. All NYCB employees are encouraged to submit referrals. Locate top talent right in the community where you live, work and play. Amazing individuals are all around be sure to let them know how they can become a part of the NYCB family.NYCB is an equal opportunity employer that prohibits discrimination on the basis of race, color, age, sex, national origin, ethnicity, religion, marital status, disability, military status, veteran status, domestic violence victim status, gender identity or expression, sexual orientation, genetic information and any other classification protected by applicable federal, state, or local law or ordinance.This policy against discrimination applies to all terms and conditions of employment including, but not limited to: recruitment and selection, promotion and demotion, transfer, training and development, compensation, benefits, leaves of absence and termination. NYCB will consider reasonable accommodations for employees and applicants with disabilities, as well as accommodations that are necessary for an employee to practice their religious faith.

Keywords: New York Community Bancorp, Inc., Hicksville , Retail Banking Research Clerk, Accounting, Auditing , Hicksville, New York