CSS Senior Program Support Specialist

Company: Bridgeway Behavioral Health Services
Location: Union
Posted on: February 17, 2026

Job Description:

Job Description Job Description Expect Success at Bridgeway! We make a difference in people’s lives by supporting their life goals - our employees and the people we serve alike. We invest in our employees through competitive compensation and benefits, best practice training, and fostering a team-oriented culture that promotes career development. We nurture an environment that values diversity, where inclusivity, equity, and belonging thrive. At Bridgeway, Everyone Learns and Grows together. We give you our best, so you can unleash your full potential. Who we are: Bridgeway values and promotes quality clinical and administrative practices to foster the best outcomes for persons who come to us for behavioral healthcare. We offer a work environment that supports teamwork, creativity, innovation, professional growth and dedication to the work. At Bridgeway, we never stop growing and innovating our vision of behavioral healthcare for the future. Why you should apply: As a Senior Program Support Specialist you will join an evidence-based program and a dynamic team for the opportunity to learn and refine your clinical and engagement skills and accomplish your dream of helping people to make progress on their unique recovery journeys. The work is sometimes challenging and always rewarding by engaging with persons we serve and co-workers as we all learn, grow, and thrive. Program: COMMUNITY SUPPORT SERVICES(CSS) Salary: $60,000 Location: 373 Clermont Terrace, Union NJ Work hours: Monday-Friday (9:00am-5:00pm) POSITION OVERVIEW: The Senior Program Support Specialist provides administrative support to Vice President and Program Director, including meeting minutes, data tracking, administrative reports and grants writing. In addition, it will provide leadership, oversight, and supervision to CSS Program Support Specialists and plays a critical role in ensuring the effective operation of CSS services. This position is responsible for managing authorization and billing-related functions, coordinating daily operational support, serving as a liaison with billing and administrative offices, and supporting compliance, safety, and asset management across CSS programs. ESSENTIAL JOB FUNCTIONS: Leadership, Culture, and Customer Service Foster a wellness- and recovery-oriented environment through the consistent use of respectful, person-first language in all documentation, communication, and interactions. Deliver high-quality customer service to internal and external stakeholders by responding promptly, maintaining professionalism, actively listening, building positive working relationships, and following through on assigned responsibilities. Promote a culture of compliance with internal policies, external regulations, applicable laws, and high ethical standards. Administrative Support Provide comprehensive administrative support to Program Directors and the Vice President of Supportive Housing, including preparing meeting minutes, tracking data, and generating reports. Assist with grant development by supporting drafting, editing, and processing of grant applications and related documentation. Develop and maintain Excel-based tracking tools to support data monitoring and the preparation of monthly and quarterly reports. Analyze quarterly reports to ensure accuracy, identify trends, and support informed decision-making. Authorization and Billing Support Track and manage service authorizations to ensure behavioral health services are properly approved prior to service delivery. Work with program support specialists to monitor authorization start and end dates and proactively notify clinical, program, and billing staff of upcoming renewals or expirations. Ensure data is timely entered, maintain, and audit authorization data in Bridgeway’s electronic health record systems to ensure accuracy and compliance. Primary Liaison with billing, utilization review, and program teams to resolve authorization discrepancies. Run weekly reports and communicate outstanding issues to Team Leaders and relevant agency staff, frontline and senior management. Community Support Services Compliance Complete oversight of the DMHAS Housing vouchers to ensure program support specialist is reporting updates with admissions, terminations, hospitalizations and incarcerations. Provide training for any new program support specialists staff with housing vouchers responsibilities Coordinate with program support specialists to ensure BEDS system is updated monthly as needed Ensure all required Health and Safety drills are completed on time and uploaded to SharePoint in accordance with agency requirements. Monitor CSS properties for compliance with safety and regulatory standards and coordinate with landlords or vendors to address maintenance needs. Fleet and Asset Management Primary Liaison with Assets manager for continuity of care with fleet and asset management. Work with program support specialists to ensure accurate and up-to-date records for identified Bridgeway vehicles, including inspections, maintenance, and compliance documentation. Coordinate vehicle assignments with program staff and supervisors, for efficient mileage tracking, and fuel usage. In conjunction with Asset Manager, monitor maintenance schedules and inspections with approved vendors and track vehicle-related incidents and expenses. Support compliance with Bridgeway policies and insurance requirements related to vehicle use. Other Skills/Abilities Excellent knowledge of Excel Spreadsheets and Electronic Health Systems Organizational skills Development of office workflows REQUIREMENTS: Education/Certifications: Associate’s degree required, Bachelors preferred. Experience: 2 years of business administration support, supervisory experience preferred Driver’s License, Vehicle : Valid driver’s license required No more than one moving violation within the past 12 months Vehicle required Subcommittee and Mandated Trainings Statements: All employees are encouraged to participate on an agency committee, on a rotating basis. Mandatory trainings are to be completed during regularly scheduled working hours. It is the employee’s responsibility to attend mandatory trainings when they are offered by the agency and to complete mandatory web-based training in a timely manner. Employees failing to attend mandatory trainings are required to make up the training on their own time and at their own expense, i.e., CPR training. HP Bridgeway Behavioral Health Services was founded on a strong desire to fight disparity and injustice alongside people living with behavioral health conditions. We are dedicated to providing a multicultural workplace where everyone feels a sense of purpose and belonging. We provide equal opportunity for employees and applicants in all aspects of the employment relationship, without regard to race, color, national origin, sex, sexual orientation, gender, marital status, military or veteran status, disability, age, religion, or any other classification protected by law.

Keywords: Bridgeway Behavioral Health Services, Hicksville , CSS Senior Program Support Specialist, Administration, Clerical , Union, New York