Service Delivery Instructional Design, Emerging Talent Intern (Summer)
Company: Metropolitan Transportation Authority
Location: Brooklyn
Posted on: April 4, 2026
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Job Description:
Description Position at New York City Transit Department:
Department of Subways Location: 130 Livingston St, Brooklyn, NY
11201 Position Title: Service Delivery Instructional Design,
Emerging Talent Intern Hourly Rate: $19.00 (Undergraduate), $21 .00
(Graduate) All internship positions are onsite and require regular,
in-person attendance at the designated work location. OVERVIEW OF
DEPARTMENT: Operations Training provides numerous training programs
(approximately 350 individual courses) focusing on safety,
security, induction of new hires and promotions, conventional and
new equipment, title-specific knowledge, and skill refreshers.
RESPONSIBILITIES: Conduct needs assessments and create products
based on identified needs Work with subject matter experts to
collect relevant knowledge and information to complete projects
Check in with unit managers regularly for changes or updates to
curriculum. Write and edit an array of word documents and
spreadsheets Update class schedules and instructor schedules based
on new curriculum. Use eLearning software and PowerPoint to create
engaging learning materials Proofread and provide feedback on
peer’s work Collaborate with MTA employees in many different roles
in person and virtually. PROJECTS: Build knowledge standards and
frameworks for several service delivery positions (conductor, train
operator, tower operator). Write course outlines, curricula, and
lesson plans that align with the pre-determined knowledge
frameworks. Create digital learning experiences (quizzes,
interactives, etc.) that align with the knowledge frameworks and
support the curriculum. REQUIRED QUALIFICATIONS: Proficiency in
Microsoft Office Suite is a must . The candidate should possess
organizational, analytical and communication skills. The candidate
should be able to work well under pressure and prioritize tasks
effectively. The candidate should have a keen eye for detail and be
able to work independently while being an active team player.
Experience in Education or Training Classes/Roles is a plus.
REQUIRED EDUCATION: Matriculated in an undergraduate program in
good standing with at least 2.5 GPA AND/OR matriculated in a
graduate program in good standing with at least 2.8 GPA Major(s)
Preferred: Instructional Design & Technology, Educational
Technology, Communications, Information Technology, Computer
Science or related field. All applicants must be authorized to work
in the United States at the time of application. Students’
transcript must be submitted . Equal Employment Opportunity MTA and
its subsidiary and affiliated agencies are Equal Opportunity
Employers, including with respect to veteran status and individuals
with disabilities. The MTA encourages qualified applicants from
diverse backgrounds, experiences, and abilities, including military
service members, to apply.
Keywords: Metropolitan Transportation Authority, Hicksville , Service Delivery Instructional Design, Emerging Talent Intern (Summer), Education / Teaching , Brooklyn, New York
