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Engineer - End User

Location: Hicksville
Posted on: January 19, 2023

Job Description:

About us
National Grid is hiring an Engineer - End User for our Digital Platform Infrastructure Technology group in Massachusetts or New York.

Every day we deliver safe and secure energy to homes, communities, and businesses. We are there when people need us the most. We connect people to the energy they need for the lives they live. The pace of change in society and our industry is accelerating and our expertise and track record puts us in an unparalleled position to shape the sustainable future of our industry.

To be successful we must anticipate the needs of our customers, reducing the cost of energy delivery today and pioneering the flexible energy systems of tomorrow. This requires us to deliver on our promises and always look for new opportunities to grow, both ourselves and our business.

Job Purpose
Organizations that want to keep pace with a flexible work world and attract and keep talented employees need to create a digital workplace where team members can work seamlessly anytime, from anywhere. National Grid must undergo significant transformation to create a digital workspace that will meet the growing needs of our Business and end users. The Engineer - End User is an important role to help fulfil this mandate. This high demand function sits within the Digital Workplace team.

The primary role entails supporting day to day operations of the Device, Data, and Access area within the Digital Workplace team. The Engineer - End User will work closely with Vendors, Partners, Project teams with recommendations for short term tactical improvements and solutions, while being a key contributor for long term strategic and engineering solutions for the future. You will interface with key stakeholders within IT and the NG Business to clearly define, communicate, document, and engineer solutions within the DDA space. This person interacts and works with the Architecture and Engineering teams on high level incidents and assist with the troubleshooting of escalated issues from within the operational regions. You will work closely with Solution Architects across all of IT and within the project space, to ensure, maintain, and deliver a world class user experience with continuing service improvement. The Engineer - End User will also work closely with Business Enablement teams to ensure various modes of communication are used to market specific Product updates, improvements, and experiences.

Key Accountabilities

  • The areas of focus for this role are Azure VDI (VMware), Microsoft Endpoint Management, Intune (MAM-WE), SCCM, Windows 7, Windows 10, Group Policy, Windows as a Service (WaaS), Autopilot, and SCCM Co-management
  • Implementation of new key initiatives within the Device and Data organization
  • Works closely with architecture, engineering manager, product owners, and delivery functions to provide a world class end-to-end product experience to end user customers
  • Troubleshoot complex software and hardware issues as the final IT escalation level
  • Develop close relationship with vendors, business and technology leaders
  • Document solutions, SOPs and endpoint configuration standards
  • Present team recommendations to management, communicate technical issues in a concise and clear message
  • Work with IT Communications and Business Enablement teams to develop materials to market products
  • Provide third level support for services within the Device, Data and Access area. This includes day to day operations management and vendor management
  • Automate processes within existing areas for more efficient functionality

    • A bachelor's degree from an accredited educational institution in a technical discipline (computer science, electrical engineering) or equivalent experience
    • Minimum 7 years' experience within End User Technologies and delivering capabilities such as Active Directory, Azure AD, Group Policy, SCCM, Application packaging, Microsoft O365, Standard Operating Environment (SOE), VMWare, Azure VDI, Endpoint hardware and configuration, encryptions methods such as BitLocker and Checkpoint
    • Experience writing and running Powershell scripts
    • Solid experience in implementing Intune, WaaS, SCCM Co-management
    • 3 years of being responsible for managing macOS/iOS deployments and in depth knowledge and understanding of Auto-Pilot and zero touch deployments
    • Knowledge of MDM solutions like Airwatch, MobileIron, JAMF
    • A demonstrated and focused desire to build powerful, simple, well-designed products and services that customers will love to use
    • Agile development methodologies experience
    • Ability to be strategic and creative, with capacity for self-motivation, independent initiative and creative problem-solving
    • Ability to prioritize to meet aggressive deadlines
    • An excellent attention to detail and strong technical intuition

      More Information


      $88,000 - $110,000 a year

      This position has a career path which provides for advancement opportunities within and across bands as you develop and evolve in the position; gaining experience, expertise and acquiring and applying technical skills. Candidates will be assessed and provided offers against the minimum qualifications of this role and their individual experience.

      National Grid is an equal opportunity employer that values a broad diversity of talent, knowledge, experience and expertise. We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve. National Grid is proud to be an affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team.

Keywords: NATIONAL GRID CO USA (NE POWER), Hicksville , Engineer - End User, Engineering , Hicksville, New York

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