Engineer - End User
Company: NATIONAL GRID CO USA (NE POWER)
Location: Hicksville
Posted on: January 19, 2023
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Job Description:
About us
National Grid is hiring an Engineer - End User for our Digital
Platform Infrastructure Technology group in Massachusetts or New
York.
Every day we deliver safe and secure energy to homes, communities,
and businesses. We are there when people need us the most. We
connect people to the energy they need for the lives they live. The
pace of change in society and our industry is accelerating and our
expertise and track record puts us in an unparalleled position to
shape the sustainable future of our industry.
To be successful we must anticipate the needs of our customers,
reducing the cost of energy delivery today and pioneering the
flexible energy systems of tomorrow. This requires us to deliver on
our promises and always look for new opportunities to grow, both
ourselves and our business.
Job Purpose
Organizations that want to keep pace with a flexible work world and
attract and keep talented employees need to create a digital
workplace where team members can work seamlessly anytime, from
anywhere. National Grid must undergo significant transformation to
create a digital workspace that will meet the growing needs of our
Business and end users. The Engineer - End User is an important
role to help fulfil this mandate. This high demand function sits
within the Digital Workplace team.
The primary role entails supporting day to day operations of the
Device, Data, and Access area within the Digital Workplace team.
The Engineer - End User will work closely with Vendors, Partners,
Project teams with recommendations for short term tactical
improvements and solutions, while being a key contributor for long
term strategic and engineering solutions for the future. You will
interface with key stakeholders within IT and the NG Business to
clearly define, communicate, document, and engineer solutions
within the DDA space. This person interacts and works with the
Architecture and Engineering teams on high level incidents and
assist with the troubleshooting of escalated issues from within the
operational regions. You will work closely with Solution Architects
across all of IT and within the project space, to ensure, maintain,
and deliver a world class user experience with continuing service
improvement. The Engineer - End User will also work closely with
Business Enablement teams to ensure various modes of communication
are used to market specific Product updates, improvements, and
experiences.
Key Accountabilities
Qualifications
More Information
Salary
$88,000 - $110,000 a year
This position has a career path which provides for advancement
opportunities within and across bands as you develop and evolve in
the position; gaining experience, expertise and acquiring and
applying technical skills. Candidates will be assessed and provided
offers against the minimum qualifications of this role and their
individual experience.
National Grid is an equal opportunity employer that values a broad
diversity of talent, knowledge, experience and expertise. We foster
a culture of inclusion that drives employee engagement to deliver
superior performance to the communities we serve. National Grid is
proud to be an affirmative action employer. We encourage
minorities, women, individuals with disabilities and protected
veterans to join the National Grid team.
Keywords: NATIONAL GRID CO USA (NE POWER), Hicksville , Engineer - End User, Engineering , Hicksville, New York
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