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Automotive Express Lane Technician

Company: Grand Prix Subaru
Location: Hicksville
Posted on: September 14, 2023

Job Description:

Grand Prix Subaru of Long Island which provides a rare blend of outstanding leadership and a culture that is distinctively customer service-oriented. We offer you a professional working environment with continuous training and performance excellence as a team member of one of the most successful auto groups on long island.Full Time Opportunity - 5 Day Work Week, (off Sundays)**All manufacturer training is paid ***Opportunity for growth!!Express Lane Technicians are needed at the following locations - ** Grand Prix Subaru - Hicksville, NYBenefits Include:Our team members enjoy a positive working environment with opportunities for professional growth through training and advancement from within the organization. Our team members also enjoy a comprehensive benefits program including:

  • Medical and Dental Insurance
  • 401(k)
  • Employee discounts on vehicle purchases, parts and service
  • Paid-time-off
  • We also offer a group of supplemental benefit plans including, short-term disability, long-term disability, supplemental life insurance
  • Comprehensive employee recognition programs.
  • Opportunities for career advancement.ESSENTIAL DUTIES1. Performs work as outlined on repair order with efficiency and accuracy, in accordance with dealership and factory standards. Perform Lube oil and filter changes, apply oil change stickers to windshield based on manufacturer, tire rotations, tire replacement mounting and balancing, wiper blades replacements, differential service, transmission service, transfer case service, reset all vehicle oil change indicator lights as well as warning lights, brake pads, NY state inspections, programming of keys fobs and RKE, software updates and scheduled maintenance. You will need to check and reset all tire pressure requirements including the spare.2. Diagnoses cause of any malfunction and performs repair.3. Communicates with parts department to obtain needed parts.4. Saves and tags parts of the job if under warranty or if requested by the customer.5. Examines assigned vehicle to determine if further safety or service work is required or recommended.6. Communicates with service advisor immediately if additional work is needed, if work outlined is not needed, or if repairs cannot be completed within the promised time.7. Documents all work performed and recommended on the repair order.8. Road tests vehicles when required or refers to the test technician.9. Participates in manufacturer-sponsored training programs, schools, and events.10. Keeps abreast of manufacturer technical bulletins.11. Supervises work of any apprentice technicians as assigned.12. Reports machinery defects or malfunctions to supervisor.13. Ensures that customers' cars are kept clean. Notifies service advisor immediately of anything that has happened to change the appearance or condition of the vehicle.14. Keeps shop area neat and clean.15. Maintains and is accountable for all dealership-owned tools and manuals. Returns them to the proper place and in the same condition as they were received.16. Understands, keeps abreast of, and complies with federal, state, and local regulations, such as hazardous waste disposal, OSHA Right-to-Know, etc.17. Operates all tools and equipment in a safe manner.18. Reports any safety issues immediately to management.19. Assist customers with vehicle knowledge.QUALIFICATIONSTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.EDUCATION and/or EXPERIENCEHigh school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.LANGUAGE SKILLS
    • Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence.
    • Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.MATHEMATICAL SKILLS
      • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.REASONING ABILITY
        • Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
        • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
        • Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.CERTIFICATES, LICENSES, REGISTRATIONSValid Driver's LicenseEnvironmental conditions include circumstances of weather, heat, cold, wet, fumes, electricity, explosive materials, and vibrationPhysical ActivityWhile performing the duties of this job, the employee is (occasionally/frequently/regularly) required to: - Bending, stretching, standing and reaching - Walking about the dealership and lot - Using physical and manual dexterity - Reach with hands and arms - Occasionally climb or balance - Stoop, kneel, crouch, or crawlValues:To perform the job successfully, an individual should demonstrate the following Values:VIP's Purpose is to create value and unparalleled experience for every customer, far superior than our competitors. Our mission is to be the biggest and best provider of automotive sales and service. We want to empower our staff to provide every customer with the most memorable experience possible.VIP CODE OF CONDUCT:1. You are empowered to make every customer's experience memorable, especially if they have a unique request.2. Our process will be warm and inviting in all customer interactions always using the words 'my pleasure' and 'thank you'.3. We will always assist the customer with a smile even if we must step outside our primary duties.4. If a guest needs directions, you will make sure they are assisted to the area they are looking for without ever pointing.5. Phones will be answered promptly, with a smile in your voice, always asking permission to transfer or place the customer on hold.6. You will assist in identifying any flaw in providing our customer the best possible service. You will either fix the problem immediately or use our CPR process to report it to a manager.7. You are empowered to fix any safety concern. If you cannot correct it, you will make a manager aware immediately.8. Your appearance, grooming, choice of words and actions represent the image of our business. You are required to follow the company's dress code, the company code of conduct and always use words consistent with professional conduct.9. Knowledge is the key to assisting our customers. If there is a question you don't know the answer to you need to find the answer and inform the customer.10. As a service professional you must always be gracious and respectful to your coworkers and guests.Teamwork through Trust and RespectCooperation and Attitude - Effectively works with management and coworkers to complete job assignments and serve customers; demonstrates positive attitude toward job duties.Individual Leadership & Employee Relations - Uses appropriate interpersonal styles and methods to inspire and guide individuals toward goal achievement, modifying behavior to accommodate tasks, situations, and individuals involved.IntegrityBusiness Ethics - Maintains and promotes social, ethical, and organizational norms in conducting business activities.Policies and Procedures - Demonstrates knowledge of and compliance with all company policies and procedures.Commitment to Customer EnthusiasmBusiness Ethics - Maintains and promotes social, ethical, and organizational norms in conducting business activities.Policies and Procedures - Demonstrates knowledge of and compliance with all company policies and procedures.Passion for WinningCommunication - Effectively communicates in an appropriate and timely manner with management, coworkers, customers and business contacts.Work Values - Sets high goals or standards of performance for self and direct reports. Imposes standards of excellence rather than waiting for standards to be imposed by others.Accountability at all LevelsDecision Making - Applies common sense and good judgment to make sound decisions, including balancing complex demands and fostering effective risk taking.Problem Analysis - Locates, organizes and interprets key information to effective identify and analyze problems and develop quality solutions.Dependability - Promptly reports to work, completes tasks, and works with minimum supervision.Commitment to Customer EnthusiasmJob Knowledge - Possesses necessary knowledge to effectively perform job duties and understands all aspects of the job.Initiative - Voluntarily initiates and follows through on necessary projects and non-routine tasks.This job description is subject to revision at the discretion of the company. PI229365113

Keywords: Grand Prix Subaru, Hicksville , Automotive Express Lane Technician, Engineering , Hicksville, New York

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