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Relationship Management Assistant

Company: New York Community Bancorp, Inc.
Location: Hicksville
Posted on: June 23, 2022

Job Description:

Assists the Relationship Managers in all aspects of the sales and service of deposit products to clients who are primarily Commercial Real Estate or Multi-Family loan customers. Prepares, submits and scans business folders assuring completion according Domestic Premier Banking procedures. Communicates with clients and prospects as directed by the Relationship Manager.


  • Processes work requests for Relationship Managers.
  • Compiles documentation for account opening and advanced business products (i.e. Cash Management, remote deposit capture, ACH, etc).
  • Opens new accounts, completes and maintains files assuring they are up to Bank standards.
  • Scans required documents and files in On Base.
  • Collects information pertaining to any BSA transactional and document requests.
  • Confirms client transaction requests as per departmental recording and confirmation procedures.
  • Performs and completes account maintenance in systems and account documentation.
  • Interacts with internal departments to assure required documents are received and services are set up.
  • Assists with client service requests when needed.
  • Performs special projects, and additional duties and responsibilities as required.
  • Where applicable and when performing the responsibilities of the job, employees are accountable to maintain Sarbanes-Oxley compliance and adhere to internal control policies and procedures.

    Job Requirements:

    • High school diploma or equivalent.
    • Minimum one year of customer service experience.
    • One year of banking experience helpful.


      • Excellent customer service skills.
      • Excellent verbal, written and interpersonal communication skills.
      • Basic knowledge of Bank policies, procedures and products preferred.
      • Computer literate with proficiency in Microsoft Excel.
      • Excellent organizational skills.
      • Ability to establish rapport with customers.

        Based in Hicksville, NY, New York Community Bank is a New York State-chartered savings bank serving customers throughout Metro New York, New Jersey, Ohio, Arizona and Florida. New York Community Bank serves customers through over 200 branches featuring a divisional structure: Queens County Savings Bank, Roslyn Savings Bank, Richmond County Savings Bank, Roosevelt Savings Bank and Atlantic Bank in New York; Garden State Community Bank in New Jersey; Ohio Savings Bank in Ohio; and AmTrust Bank in Florida and Arizona. With a longstanding reputation of strength, stability and service, NYCB is proud to be committed to the communities it serves.
        To learn more about the NYCB Family of Banks visit us at .
        Help recruit top talent for NYCB through the employee referral program. All NYCB employees are encouraged to submit referrals. Locate top talent right in the community where you live, work and play. Amazing individuals are all around be sure to let them know how they can become a part of the NYCB family.
        NYCB is an equal opportunity employer that prohibits discrimination on the basis of race, color, age, sex, national origin, ethnicity, religion, marital status, disability, military status, veteran status, domestic violence victim status, gender identity or expression, sexual orientation, genetic information and any other classification protected by applicable federal, state, or local law or ordinance.
        This policy against discrimination applies to all terms and conditions of employment including, but not limited to: recruitment and selection, promotion and demotion, transfer, training and development, compensation, benefits, leaves of absence and termination. NYCB will consider reasonable accommodations for employees and applicants with disabilities, as well as accommodations that are necessary for an employee to practice their religious faith.

Keywords: New York Community Bancorp, Inc., Hicksville , Relationship Management Assistant, Executive , Hicksville, New York

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