General Manager
Company: Queens Gym, LLC
Location: Hicksville
Posted on: January 21, 2023
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Job Description:
New York Sports Clubs and our family of brands is a
long-standing, dynamic fitness club brand with locations in the
Northeast, Florida and Switzerland.We consider ourselves your local
neighborhood gym! It is our goal to provide our members with
fitness results, positive change and personal connections through
innovative programming and knowledgeable staff. Our mission is to
Improve Lives Through Fitness. We work with passion and integrity,
and we always treat others with appreciation and respect. We are a
diverse community committed to being better today than we were
yesterday, and better tomorrow than we were today. The New York
Sports Clubs and our family of brands community is bonded by a
common vision with the objective of being the employer destination
of choice and strongest fitness brand. Our purpose is to help
others be their best. We achieve this through our Five Agreements:
Be welcoming, Listen with care, Learn from failure, Celebrate
success, and Make excellence a habit every day. RESPONSIBILITIES
The General Manager is responsible for ensuring efficient and
effective operations of a club with a focus on driving net revenue
gain through net membership gain, steady increase of average dues,
and ancillary growth. The General Manager will manage all profit
and loss statements and make decisions that will positively impact
the business. The General Manager will report to the Regional
Leader and will regularly receive guidance and direction from the
Fitness Director. The General Manager will directly manage the
development of all other club managers, a team of sales
professionals, and any other team members in the club who do not
report to another manager. Continuously modeling and promoting the
NYSC and our family of brands mission, mission statement, and
values with pride and integrity.Providing a legendary member
experience by consistently executing the Five Agreements.Performs a
Member Experience Walkthrough (MEW) daily.Being available to team
members to address questions and concerns (Open Door Policy at all
times).Fostering positive relationships to create team
cohesion.Hosting daily and weekly meetings with team members to
ensure staff is connected to each other and in tune with member
feedback.Ensuring club provides high levels of customer service, a
consistently clean club, friendly/inviting service in which member
feedback is addressed in a timely manner.Reviewing and adhering to
all New York Sports Clubs and our family of brands documents
including but not limited to policies and procedures, employee
handbook, state supplement, codes of conduct, etc. and setting
expectations around these documents and policies for all team
members and club managers.Creating an open environment where
employees are empowered to ask questions and continue to progress
along their Learning Journey.Sourcing and recruiting qualified
candidates daily, including high quality, certified personal
trainers.Onboarding new team members utilizing proper immersion
plans to ensure clear expectations while setting the new employee
up for success.Delivering effective coaching, training, feedback,
and performance management directly to team members.Progressing and
developing trainers through continuous sales and technical
development.Following up with trainers regularly (daily/weekly) and
holding development meetings.Ensuring Level 1 shift productivity,
including consistently cleaning the gym floor and being present and
available for members.Overseeing other manager's employee
management and partnering to provide guidance on coaching and
development.Creating robust development plans for team members who
want growth in role and growth into new roles.Issuing daily
direction based on club walkthroughs (MEW), member feedback, and
team feedback.Regularly interacting with members to obtain, assess,
and address feedback on club needs and expectations.Responding to
all member and team member requests, concerns, and inquiries in a
timely manner.Hitting all key metrics in sales, revenue, retention,
cost management, daily and monthly indicies, fitness revenue,
fitness sales/ net gain, fitness retention and fitness booking/set
up.Tracking Key Performance Indicies (KPI) for all departments and
creating action plans to improve KPIs.Strategically plan
daily/weekly/monthly fitness sales, revenue and retention
goals.Monitoring performance towards goals as determined by
indicies.Planning and executing daily/weekly/monthly individual and
team meetings. Including a minimum of biweekly learning and
development workshops offered for all club levels.Continuously
seeking new avenues of prospecting including but not limited to,
call drives, special events in the club and engaging new members at
point of sale.Reviewing and analyzing profit and loss statements
and other daily reporting to ensure club is on track to meet
revenue and expense goals.Effectively managing costs of labor,
supplies, and equipment.Increasing recurring EFT revenue by driving
net member gain and average dues up.Ensuring fitness products and
services offered in clubs are aligned and consistent with the
company's overall fitness strategy.Administering scheduling and
biweekly payroll for direct reports and overseeing such
administration by other club managers.Additional duties as
assigned. QUALIFICATIONS & EXPERIENCE 3-5 years of management in a
fitness, hospitality, or retail environment, including direct
experience in profit and loss management, revenue generation,
staffing/recruiting, employee onboarding, people management, and
people development.Physical demands include ability to lift up to
20 pounds with or without reasonable accommodations, walk through
all areas of the club, climbing stairs (where applicable), and
bending and lifting (e.g. picking up towels, restacking weights,
moving equipment as needed). The company reserves the right to
change them as business needs require and that jobs may require
other tasks as assigned to the employee by the company. Child &
Adult AED/CPR certified.Prior experience analyzing Profit & Loss
statements required.Ability to proficiently use our POS,
membership, CRM systems, timekeeping any other computer programs
required to meet the business needs of the customer and New York
Sports Clubs and our family of brands.BA or BS degree (preferred).
SCHEDULING REQUIREMENTS Due to the nature of the business, New York
Sports Clubs and our family of brands has specific scheduling
guidelines for this position. Team members are required to work 3
out of the last 4 days of the month, with the last day of the month
being mandatory.New York Sports Clubs and our family of brands does
not authorize vacation time in the months of January or
September.This position does not have a set schedule month-to-month
and is subject to changes based on the needs of the business.Able
to work a fulltime flexible schedule that meets the needs to the
business including mornings, evenings, holidays, weekends, 3 out of
the last 4 days of each month.
Keywords: Queens Gym, LLC, Hicksville , General Manager, Executive , Hicksville, New York
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