Therapist Supervisor - Upper East Side

Company: Aire Ancient Baths
Location: New York
Posted on: May 3, 2025

Job Description:

About Us:AIRE Ancient Baths are temples dedicated to the creation of the ultimate relaxation experience, where time does not exist. Inspired by the tradition of baths from ancient Roman, Greek and Ottoman civilizations, the AIRE Experience always takes place in restored historical buildings in the center of globally acclaimed cities.At AIRE we are proud to have an international presence with 9 established centers: Tribeca, Upper East Side, Chicago, London, Copenhagen, Barcelona, Sevilla, Almeria, and Vallromanes. We are already looking into the future and moving onwards, with our soon-to-be-opened Toronto-2025- facility.We are even prouder of the caring, inclusive, and familiar work environment we have created for all our employees.Upper East Side Location:Located among the high-rise blocks of the Upper East Side of The City That Never Sleeps, a forgotten building that used to be MOMA's art warehouse renovates itself to become an AIRE location with over 9,600 square feet. The old walls breathe the creativity from the thousands of pieces of art that once lived in its interior, through which now flows absolute relaxation, thanks to the baths at different temperatures and the six double massage rooms. The historic construction is also a residential building, making it the perfect opportunity to have relaxation at your fingertips.The Role:As a Massage Therapist Supervisor you will coordinate and oversee the Therapists team on shift, as well as super the Therapist Manager in the daily operation to guarantee smooth operations and customer experience to company standards.Key Responsibilities:Daily Departmental DutiesSupervise and support a team of 12-14 massage therapists per shift, ensuring smooth operations and the consistent delivery of high-quality services.Conduct pre-shift meetings 40 minutes before the first service to align the team, share updates, and boost morale through team activities or icebreakers.Plan and update therapist schedules using the tablet system, review daily bookings, manage changes, address absences, monitor banked hours and overtime, and verify the previous days time clock records.Conduct daily walk-through's of treatment rooms and departmental areas to ensure readiness, quality control, and adherence to cleanliness standards.Ensure therapists punctual arrival, address attendance issues, and enforce grooming standards, documenting concerns in the tablet system.Oversee scheduling, including service and room assignments, break management, and time clock accuracy.Manage email communications to address coverage needs and plan for the upcoming weeks bookings and staffing requirements.Accurately record notes on the tablet for proper documentation and communication.Prepare and deliver daily shift handovers to ensure seamless information flow between teams.Communicate effectively with all AIRE team members using designated channels.Ensure Health and Safety protocols are consistently met, promptly addressing and reporting any issues or concerns.People ManagementConduct performance evaluations, providing constructive feedback to support professional development and maintain high service standards.Facilitate one-on-one sessions to address conflict resolution and build rapport with team members.Plan, organize, and lead daily team briefings to reinforce objectives, share updates, and address concerns.Conduct on-boarding training for new therapists, ensuring a smooth transition and full understanding of company standards.Stock ManagementCarry out and monitor inventory and storage organization on a weekly and monthly basis.Manage orders following internal approval procedures and coordinate deliveries to maintain product availability.Miscellaneous DutiesAssist with recruitment processes, including conducting practical evaluations for potential new hires.Represent the department by attending management meetings in the absence of the Therapist Manager.Perform massage services as needed to support operations if licensed in NY.Mentor Licensed Massage Therapist (LMT) graduates and sponsor candidates with Limited Permits if licensed in NY.Who You Are:Must have held a valid massage therapy license in any U.S. state; License may be current or previously held, but proof of license is required.Massage Therapist License in the state of New York, preferred.Minimum of (2) years experience as a Licensed Massage Therapist.Minimum of (2) years experience in a Leadership role within a luxury spa or wellness center, required.Proven ability to manage a team in a high volume, fast-paced environment.Familiarity with spa booking software and payroll systems.Possess excellent verbal and written communication skills, required.Proficient in Microsoft Office 365, required.Maintain company standards of luxury, glamour, warmth, energy, and accommodation.Night and Weekend Availability, required.Why You Should Join Us:Pay: $80,000/annuallyMassage rate + tips if you have a valid NY massage license.United Healthcare Insurance: medical (major), dental, and vision.PTO (10 days).Sick days (7).Growth opportunities.Life insurance.401K savings plan.Commuter Benefits Program.Complimentary Bath Experience (once a month).Employee Bath Experience discounts (including friends/family).Employee Perks Program (TicketsAtWork).Employee Referral Bonus Program.Employee discounts for Blink Fitness Gyms.Team spirit is our greatest asset! We are proud to have a welcoming and inclusive work environment where everyone's opinions and backgrounds are heard and respected.by Jobble

Keywords: Aire Ancient Baths, Hicksville , Therapist Supervisor - Upper East Side, Healthcare , New York, New York