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Customer Service Representative

Company: Distribution International
Location: Hicksville
Posted on: September 12, 2020

Job Description:

DI is a leading distributor of insulation, related specialty fabricated products, HVAC, and safety supplies in North America. Our Houston-based company has over 80 locations throughout the United States and Canada that allow us to provide products and service to our customers worldwide. As part of the DI family, you will have the opportunity to enhance your career and shape your future as we grow together.ObjectiveThis position provides effective customer service for all internal and external customers by utilizing excellent, in-depth knowledge of company products and programs as well as team members within the organization. Also provides branch collection support for customer service and administration.Essential Job Functions* Interacts with customers to establish ongoing value-added relationships* Manages all aspects of customer relationships from quotation through payment of invoices* Become a reliable resource to customers and co-workers on sales order status and information* Show initiative by identifying and analyzing problems and proposing acceptable solutions* Receives sale calls, quotation requests, faxes, mail, EDI, email, and will-call orders* Provides inventory and pricing information* Coordinate with outside sales, purchasing, billing, management, and warehouse customer issues* Enters or processes delivery ticket/shop orders* Produce and negotiate customer quotations and proposals* Contacts customers concerning late payments, invoicing issues, and other issues involving credit and receivable items for branch assigned accounts. Reports collection status to AR and management* Occasionally attends client visits with sales representatives* Informs and complies with company return goods policy* Assists outside sales in order processing and customer services* Quote follow-up and track lost sales reports as well as expediting all customer inquiries and orders* Arrange direct and/or hot shot deliveries to correct customer problems* Process credit card transactions* Assist in physical inventory* Assist will call customers in placing orders* Participate in special projects as requested by management Competencies* Championing Customer Needs* Prioritizing and Organizing Work* Driving for Results* Establishing Relationships* Managing TimeRequirements* Some College - Associates Degree preferred* 1-2 years sales experience* Highly motivated and results oriented* Strong communication, organization, multi-tasking, and time management skills* Solid problem solving and consultative skills required* Ability to work in a fast-paced team sales environment with minimal supervision.* Experience with MS Office - Outlook, Excel, Word* Dependability and ability to learn quickly.Physical RequirementsGeneral office environment and occasional exposure to non-climate controlled warehouse. Requires standing, sitting, driving, use hands, climb stairs, balance, stoop, kneel, read, talk and hear; the employee must lift and/or move up to 20 pounds; specific vision abilities include close vision and the ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.Distribution International is an Equal Opportunity Employer. Distribution International does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualification, merit, and business need.Other details* Pay Type Hourly* Hicksville, NY, USA

Keywords: Distribution International, Hicksville , Customer Service Representative, Hospitality & Tourism , Hicksville, New York

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