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Customer Service Specialist - Manufacturing

Company: Nassau Candy
Location: Hicksville
Posted on: May 3, 2022

Job Description:

Nassau Candy is a premier manufacturer, importer and distributor of candy, specialty confections, gourmet foods and customized products. We are seeking strong Customer Service Specialists with CRM experience to join our candy distribution division! Customer Service Specialist Perks: Competitive Pay Medical, Dental, and vision insurance Vacation, PTO, and 6 paid Holidays Employee Discounts Family-oriented company culture, business casual attire. Job Requirements:Customer Service Specialist -Functions: Maintain great customer service and pleasant communication with all new and existing clients. Work on a CRM (Customer Relationship Management) system and Excel daily. Manage large amounts of incoming calls Handle customers from the credit application stage, through order processing, logistics and returns and issues. Handle customer complaints, provide appropriate solutions and alternatives; follow up to ensure resolution Continually develop new product knowledge. "Go the extra mile" to engage customers. Customer Service Specialist -Qualifications: Knowledge of distribution operations and systems a plus. Customer service/order entry experience in a multi-warehouse national distribution business. Experience using / proficiency in Excel and Outlook a must. Must have excellent verbal and written communication skills. Must be comfortable working in an open office in a fast-paced environment. Excellent opportunity to join a stable and growing Long Island company! We are an Equal Opportunity Employer Check us out at www.nassaucandy.com/careers

Keywords: Nassau Candy, Hicksville , Customer Service Specialist - Manufacturing, Hospitality & Tourism , Hicksville, New York

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