Sales Associate, UGG
Company: Deckers Brands
Posted on: February 10, 2024
At UGG, a division Deckers Brands, we exist to transform the lives
of our customers and each other by sharing our passion and love for
UGG. We're driven by a clear mission: to bring the UGG brand to
life through every interaction and evolve industry ideas by
delivering experiences our customers desire. As a member of the
Deckers Family, you represent our brands and deliver unique,
personalized shopping experiences.
Our Sales Associates are critical to the success of our stores. As
a Sales Associate, it's your job to create the best possible
customer experience. It's your job to listen to each customer and
offer recommendations and current product knowledge in response to
their needs. You also know how to communicate the UGG brand's
sustainability initiatives and social and ethical commitments to
our customers while sharing your love and passion for our products.
As a Sales Associate, you operate as part of dynamic team and you
cooperate to achieve business goals.
As an UGG Sales Associate, you create personalized shopping
experiences for our customers that drive brand loyalty. You
understand the importance our modeling our Service Training Program
and you greet customers promptly and courteously as they enter the
store. You ensure that all customer questions are addressed
accurately and responded to before they leave. You provide
exceptional service from start to finish, including effectively
communicating our return policy. You maintain a positive, cheerful
attitude with customers and team members and promote the store and
brand image in all interactions including adhering to a dress code.
You provide exceptional customer service to both our in-store
customers and those who call on the phone.
In your role as a Sales Associate, you understand that your role
extends beyond the sales floor. You know how to operate the cash
register, handle money accurately, check inventory daily and ensure
products are stocked and available for customers, and merchandize
product in accordance with Visual Merchandising standards. You also
maintain a clean and well-organized back-stock area and employee
break area, which includes daily vacuuming, sweeping, and dusting.
You practice safety-consciousness and respond to theft in
accordance with our policies. As an UGG Sales Associate you
understand that you are an integral part of a team; you report to
work on time and notify your Store Manager in advance if you will
be late or absent.
As a successful Sales Associate, you know how to:
- Ensure the highest level of customer service possible as
outlined in our Service Training Program
- Prioritize brand and product knowledge training in customer
- Communicate effectively with customers, team members,
management, and corporate stakeholders
- Contribute to a team and cooperate to achieve goals
- Multi-task in a fast-paced environment
- Respond to problem situations with professionalism
- Think critically to solve problems and approach challenges with
- Two (2) years of retail store experience preferred.
- High School Diploma
- Excellent verbal and written communication skills and ability
to convey the UGG and Deckers Brands Vision and Mission to your
team members and customers
- Highly motivated team player and self-starter
- Flexibility of schedule and hours to meet the needs of the
- Proficient in Microsoft Office suite of tools and
- Valid driver's license.
As part of our UGG Family, you belong to more than a lifestyle
company. From our corporate offices to our retail stores across the
globe, we value giving people the freedom to pursue their passions,
express their individuality, and are committed to helping them
succeed. We're proud to offer a wide range of benefits to best
recognize the important role each person plays in the Deckers
Brands mission. You'll discover many benefits of working at Deckers
Brands including competitive pay, discounts, perks, global
contests, as well as opportunities for growth and development.
Equal Employment Opportunity
All qualified applicants will receive consideration for employment
without discrimination on the basis of race, color, religion, sex,
sexual orientation, gender identity, national origin, protected
veteran status, disability, or any other factors prohibited by
Keywords: Deckers Brands, Hicksville , Sales Associate, UGG, Hospitality & Tourism , Woodbury, New York
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