Retail Quality Review Analyst (Part-Time 25-29 hrs)
Company: New York Community Bancorp, Inc.
Posted on: January 16, 2022
A Retail Quality Review Analyst works under direct supervision of
the Retail Quality Review Management Team. Performs Continuous
Monitoring and Targeted Assessments analysis and research
identifying whether the Retail Back Office Operations are in
compliance with policies, procedures, regulations and laws.
Reporting issues to Retail Quality Review Management Team for
further escalation. The Retail Quality Review Analyst, in
conjunction with the Retail Quality Review Management Team, will
provides on-going support of the Retail Quality Oversight Control &
Compliance & Product Development Assessment Program.
Review and monitoring of calls within the Customer Contact Center,
eRisk Online Banking, Cash Management, and Card Services Calls to
ensure they are providing the appropriate level of customer
service, including those outlined in the Customer Experience
Validation and reporting on a sampling of Domestic Premier Banking
Department's recorded faxed and emailed wire call-back
Verification of Interest Rate Records to identify unauthorized
changes; and to confirm and changes to the Interest Rate Records
have been performed appropriately and with proper approval.
Verification of the supporting documentation for Total Protection
Restriction Removed and Deceased Depositor Restriction Removed,
reporting issues to Retail Quality Review Management for further
review and escalation.
Conduct Continuous Monitoring and Targeted Assessments of Retail
Back Office and Retail Quality Oversight Control & Compliance &
Product Development Programs. Runs analysis, performs research, and
reporting for Continuous Monitoring, Targeted Assessments and
Retail Quality Oversight Control & Compliance & Product Development
Programs as directed.
Perform an appropriate level of testing based upon the defined
scope of the Retail Quality Review Continuous Monitoring, Targeted
Assessments and Retail Quality Oversight Control & Compliance &
Product Development Programs.
Identify and document in a clear and concise manner with adequate
detail and conclusions on exceptions, ensuring they are based on
relevant facts and are accurately characterized based on risk and
delivered according to established departmental deadlines.
Develops and maintains knowledge of internal controls, regulatory
requirements, banking compliance, policy/procedures and applies
knowledge to the Retail Quality Review Continuous Monitoring,
Targeted Assessment and Retail Quality Oversight Control &
Compliance & Product Development Programs.
Fosters positive working relationships with the Retail Quality
Review Department Team and staff of the Retail Back Office
Operations and the Retail Branch Network.
Manages time to meet established deadlines, providing on-going
reporting on schedules and problems encountered, recommending
Participates in training as required or recommended by the Retail
Quality Review Management Team.
Performs special projects, and additional duties and
responsibilities as required.
Where applicable and when performing the responsibilities of the
job, employees are accountable to maintain compliance and adhere to
internal control policies and procedures.
May conduct on-site Branch Assessments of the Retail Banking
EDUCATION AND EXPERIENCE
Associate's degree preferred.
Minimum of three (3) years' related experience, and banking
KNOWLEDGE, SKILLS AND ABILITIES
Comprehensive knowledge of banking and internal controls with the
ability to apply the knowledge to the Continuous Monitoring and
Comprehensive knowledge of regulatory compliance requirements.
Computer literate with advanced proficiency in internet navigation,
word processing, spreadsheet and database applications.
Excellent verbal, written and interpersonal communication
Excellent analytical and customer service skills.
Strong time management and organizational skills.
Exercises sound judgment
Ability to handle multiple tasks simultaneously, prioritize work,
and meet established deadlines.
Ability to work independently, with little or no direct
supervision, in an objective and honest manner.
Ability to work with all levels of staff and management.
NEW YORK COMMUNITY BANK.
Based in Hicksville, NY, New York Community Bank is a New York
State-chartered savings bank serving customers throughout Metro New
York, New Jersey, Ohio, Arizona and Florida. New York Community
Bank serves customers through over 200 branches featuring a
divisional structure: Queens County Savings Bank, Roslyn Savings
Bank, Richmond County Savings Bank, Roosevelt Savings Bank and
Atlantic Bank in New York; Garden State Community Bank in New
Jersey; Ohio Savings Bank in Ohio; and AmTrust Bank in Florida and
Arizona. With a longstanding reputation of strength, stability and
service, NYCB is proud to be committed to the communities it
To learn more about the NYCB Family of Banks visit us at
Help recruit top talent for NYCB through the employee referral
program. All NYCB employees are encouraged to submit referrals.
Locate top talent right in the community where you live, work and
play. Amazing individuals are all around be sure to let them know
how they can become a part of the NYCB family.
NYCB is an equal opportunity employer that prohibits discrimination
on the basis of race, color, age, sex, national origin, ethnicity,
religion, marital status, disability, military status, veteran
status, domestic violence victim status, gender identity or
expression, sexual orientation, genetic information and any other
classification protected by applicable federal, state, or local law
This policy against discrimination applies to all terms and
conditions of employment including, but not limited to: recruitment
and selection, promotion and demotion, transfer, training and
development, compensation, benefits, leaves of absence and
termination. NYCB will consider reasonable accommodations for
employees and applicants with disabilities, as well as
accommodations that are necessary for an employee to practice their
Keywords: New York Community Bancorp, Inc., Hicksville , Retail Quality Review Analyst (Part-Time 25-29 hrs), Human Resources , Hicksville, New York
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