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IT Product Ops Manager

Location: Hicksville
Posted on: June 24, 2022

Job Description:

As part of National Grid's continued commitment to safety, all new hires must be fully vaccinated against COVID-19. Anyone unable to be vaccinated, either because of a sincerely held religious belief or medical reason can request a reasonable accommodation.About usNational Grid is hiring an IT Product Ops Manager for our AMI team in Waltham, MA. This role can also be based in NY, NJ, CT, NH, RI, PA, MD, MN, TX.
Every day we deliver safe and secure energy to homes, communities, and businesses. We are there when people need us the most. We connect people to the energy they need for the lives they live. The pace of change in society and our industry is accelerating and our expertise and track record puts us in an unparalleled position to shape the sustainable future of our industry.
To be successful we must anticipate the needs of our customers, reducing the cost of energy delivery today and pioneering the flexible energy systems of tomorrow. This requires us to deliver on our promises and always look for new opportunities to grow, both ourselves and our business.Job PurposeTo identify and address business needs and opportunities through new technologies or innovative business models as potential solutions to improve business performance.Key Accountabilities

  • Own Product Line technical delivery in partnership with their Digital Business Manager (DBM) counterpart (technical strategic and tactical levels)
  • Strategic product line delivery planning, for future product increments (PIs)
    • Partner with business leads to define and validate overall strategy and approach, make necessary adjustments to business and technology plans, and maximize desired business outcomes.
    • Own IT development and ongoing maintenance of product area including product roadmap(s), milestones, and cross-team interdependencies
    • Prioritize what products, epics, and features to actively manage current and upcoming PIs (intent is to always have a solid plan of prioritization of the roadmap in the product line)
    • Understand the customer experience to lead vision and define strategy of how the systems and applications are delivered as an "integrated system"
    • Tactical everyday management directing and doing roadmap readiness in their product line with ability to assist across AMI
      • Lead product intake, backlog refinement, development execution, and go-live
      • Optimize product value during all phases of software development life cycle
      • Excellent partnership across engineering, business leads, partners, and customers
        Supervisory/Interpersonal- Experience Required

        • Ability to influence and build relationships and demonstrate team leadership in all interactions
        • Exceptional written and verbal communication skills

          • 15+ years of Software experience
          • 10+ years of Software PM experience
          • 5+ years of Software Engineering experience
          • 5+ years of Agile Software Engineering experience, Scaled Agile Framework (SAFe) preferred
          • 5+ years of Software Product-model experience
          • 5+ years of Utility industry experience
          • 5+ years of experience in people management both in direct and indirect (matrix) organization structure
            Preferred Qualifications:

            • 5+ years of Electrical Engineering and/or Hardware Manufacturing experience
            • 5+ years of IT Network engineering experience, including at least one data center migration
            • 5+ years of Customer Service / Support experience
            • 5+ years of Billing system experience, CSS experience
            • 5+ years of Meter Data Management experience, Landis+Gyr MDMS & CC
              More InformationPlease be advised that due to the nature of this position, incumbents are subject to federal Drug & Alcohol safety regulations governing US Department of Transportation ("DOT") covered positions, including the Federal Motor Carrier Safety Administration (FMCSA) and Pipeline Hazardous Material Safety Administration (PHMSA). As such, the Company's testing programs and policies regarding the use of federally prohibited drugs or alcohol, for recreational or medical purposes, will remain in effect for these safety-sensitive, DOT covered positions.National Grid is an equal opportunity employer that values a broad diversity of talent, knowledge, experience and expertise. We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve. National Grid is proud to be an affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team.

Keywords: NATIONAL GRID CO USA (NE POWER), Hicksville , IT Product Ops Manager, IT / Software / Systems , Hicksville, New York

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