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PC Senior Infrastructure Engineer

Location: Hicksville
Posted on: January 20, 2023

Job Description:

About us
National Grid is hiring a PC Senior Infrastructure Engineer on our IT team. The preferred location for this role is Waltham, MA.

Every day we deliver safe and secure energy to homes, communities, and businesses. We are there when people need us the most. We connect people to the energy they need for the lives they live. The pace of change in society and our industry is accelerating and our expertise and track record puts us in an unparalleled position to shape the sustainable future of our industry.

To be successful we must anticipate the needs of our customers, reducing the cost of energy delivery today and pioneering the flexible energy systems of tomorrow. This requires us to deliver on our promises and always look for new opportunities to grow, both ourselves and our business. IT and Digital works in a harmonized partnership with the National Grid group of diverse energy businesses to deliver technology which revolutionizes the way we operate. As we lead the charge towards a carbon-free future, our teams are embracing disruptive changes in our industry by working with Agile methodologies and adopting Digital mindsets to drive efficiency and bring new capabilities for our internal and external customers.

Our work here is critical. National Grid moves energy to millions of homes and businesses in the UK and US and the technology we utilize to complete that task is down to us. The successful applicant for this position will be an integral contributor towards this goal and we will support your professional development as part of our multi- cultural, customer-centric global team.

Job Purpose
Organizations that want to keep pace with a flexible work world and attract and keep talented employees need to create a digital workplace where team members can work seamlessly anytime, from anywhere. National Grid must undergo significant transformation to create a digital workspace that will meet the growing needs of our Business and end users. The PC Senior Infrastructure Engineer is a crucial role to help fulfil this mandate. This high demand function sits within the Digital Workplace Services team.

The primary role entails driving Strategic and Engineering direction for the Device and Data Access (DDA) area within the Digital Workplace team. The PC Senior Infrastructure Engineer will work closely with Vendors, Partners, Project teams with recommendations for short term tactical improvements and solutions, while being a key contributor for long term strategic and engineering solutions for the future. You will interface with key stakeholders within IT and the NG Business to clearly define, communicate, document, and engineer solutions within the DDA space. This person interacts and works with the Operations teams on high level incidents and assists with the troubleshooting of escalated issues from within the operational regions. You will work closely with Solution Architects across all of IT and within the project space, to ensure, maintain, and deliver a world class user experience with continuing service improvement. The PC Senior Infrastructure Engineer will also work closely with Business Enablement teams to ensure various modes of communication are used to market specific product updates, improvements, and experiences.

Key Accountabilities

  • Areas of focus for this role are Microsoft Endpoint Management, Intune (MAM-WE), SCCM, Windows 7, Windows 10, Windows 11, Group Policy, Windows as a Service (WaaS), Autopilot, and SCCM Co-management
  • Implementation of new key initiatives within the Device and Data organization
  • Accountability of Engineering solutions for current state and future vision that align to overall product roadmaps
  • Works closely with architecture, engineering manager, product owners, and delivery functions to provide a world class end-to-end product experience to end user customers
  • Provide insights into products, technologies and market trends while keeping updated with the latest technologies
  • Troubleshoot complex software and hardware issues as the final IT escalation level
  • Develop close relationship with vendors, business and technology leaders
  • Document solutions, SOPs and endpoint configuration standards
  • In charge of hardware testing and selection across many business areas
  • Present team recommendations to management, communicate technical issues in a concise and clear message
  • Work with IT Communications and Business Enablement teams to develop materials to market products
  • Assist with driving a smooth product transition to operations and support via infrastructure operations best practices such as ITIL, and a high capability maturity
  • Embrace new ways of work on a fast paced agile environment where MVP solutions are quickly deploy and evaluate

    • A bachelor's degree from an accredited educational institution in a technical discipline (computer science, electrical engineering) or equivalent experience
    • Minimum 7 years' experience within End User Technologies and delivering capabilities such Group Policy, SCCM, Application packaging, Microsoft O365, Standard Operating Environment (SOE), Endpoint hardware and configuration, encryptions methods such as BitLocker and Checkpoint
    • Strong knowledge of Active Directory and Azure AD architecture
    • Windows 10 and 11 deployments strategy and execution
    • In depth knowledge and understanding of Auto-Pilot and zero touch deployments
    • Subject Matter Expert writing and running Powershell scripts
    • Solid experience in implementing Intune, WaaS, SCCM Co-management
    • Expert experience managing SCCM environments and oversee 3rd party work
    • A demonstrated and focused desire to build powerful, simple, well-designed products and services that customers will love to use
    • Working knowledge of agile development methodologies
    • An ability to think strategically and creatively, with the capacity for self-motivation, independent initiative and creative problem-solving
    • Excellent interpersonal and communication skills, writing documentation and presentations
    • The ability to manage time and adjust initiatives with proper prioritization to meet aggressive deadlines
    • An excellent and deep attention to detail and strong technical intuition, as well as the ability to set and manage expectations
    • Demonstrated success working in a fast-paced and deadline drive environment
    • Strong organizational and time management skills
    • Good leadership skills with experience collaborating and working with cross-functional teams

      More Information


      $94,000 - $120,000 a year

      This position has a career path which provides for advancement opportunities within and across bands as you develop and evolve in the position; gaining experience, expertise and acquiring and applying technical skills. Candidates will be assessed and provided offers against the minimum qualifications of this role and their individual experience.

      National Grid is an equal opportunity employer that values a broad diversity of talent, knowledge, experience and expertise. We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve. National Grid is proud to be an affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team.

Keywords: NATIONAL GRID CO USA (NE POWER), Hicksville , PC Senior Infrastructure Engineer, IT / Software / Systems , Hicksville, New York

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