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PC Senior Infrastructure Engineer

Company: NATIONAL GRID CO USA (NE POWER)
Location: Hicksville
Posted on: January 26, 2023

Job Description:

About usNational Grid is hiring a PC Senior Infrastructure Engineer on our IT team. The preferred location for this role is Waltham, MA. -Every day we deliver safe and secure energy to homes, communities, and businesses. We are there when people need us the most. We connect people to the energy they need for the lives they live. The pace of change in society and our industry is accelerating and our expertise and track record puts us in an unparalleled position to shape the sustainable future of our industry.To be successful we must anticipate the needs of our customers, reducing the cost of energy delivery today and pioneering the flexible energy systems of tomorrow. This requires us to deliver on our promises and always look for new opportunities to grow, both ourselves and our business. IT and Digital works in a harmonized partnership with the National Grid group of diverse energy businesses to deliver technology which revolutionizes the way we operate. As we lead the charge towards a carbon-free future, our teams are embracing disruptive changes in our industry by working with Agile methodologies and adopting Digital mindsets to drive efficiency and bring new capabilities for our internal and external customers.Our work here is critical. National Grid moves energy to millions of homes and businesses in the UK and US and the technology we utilize to complete that task is down to us. The successful applicant for this position will be an integral contributor towards this goal and we will support your professional development as part of our multi- cultural, customer-centric global team.Job PurposeOrganizations that want to keep pace with a flexible work world and attract and keep talented employees need to create a digital workplace where team members can work seamlessly anytime, from anywhere. National Grid must undergo significant transformation to create a digital workspace that will meet the growing needs of our Business and end users. The PC Senior Infrastructure Engineer is a crucial role to help fulfil this mandate. This high demand function sits within the Digital Workplace Services team. -The primary role entails driving Strategic and Engineering direction for the Device and Data Access (DDA) area within the Digital Workplace team. The PC Senior Infrastructure Engineer will work closely with Vendors, Partners, Project teams with recommendations for short term tactical improvements and solutions, while being a key contributor for long term strategic and engineering solutions for the future. You will interface with key stakeholders within IT and the NG Business to clearly define, communicate, document, and engineer solutions within the DDA space. This person interacts and works with the Operations teams on high level incidents and assists with the troubleshooting of escalated issues from within the operational regions. You will work closely with Solution Architects across all of IT and within the project space, to ensure, maintain, and deliver a world class user experience with continuing service improvement. The PC Senior Infrastructure Engineer will also work closely with Business Enablement teams to ensure various modes of communication are used to market specific product updates, improvements, and experiences.Key Accountabilities

Areas of focus for this role are Microsoft Endpoint Management, Intune (MAM-WE), SCCM, Windows 7, Windows 10, Windows 11, Group Policy, Windows as a Service (WaaS), Autopilot, and SCCM Co-managementImplementation of new key initiatives within the Device and Data organizationAccountability of Engineering solutions for current state and future vision that align to overall product roadmapsWorks closely with architecture, engineering manager, product owners, and delivery functions to provide a world class end-to-end product experience to end user customersProvide insights into products, technologies and market trends while keeping updated with the latest technologiesTroubleshoot complex software and hardware issues as the final IT escalation levelDevelop close relationship with vendors, business and technology leadersDocument solutions, SOPs and endpoint configuration standardsIn charge of hardware testing and selection across many business areasPresent team recommendations to management, communicate technical issues in a concise and clear messageWork with IT Communications and Business Enablement teams to develop materials to market productsAssist with driving a smooth product transition to operations and support via infrastructure operations best practices such as ITIL, and a high capability maturityEmbrace new ways of work on a fast paced agile environment where MVP solutions are quickly deploy and evaluate -Qualifications -
A bachelor's degree from an accredited educational institution in a technical discipline (computer science, electrical engineering) or equivalent experience Minimum 7 years' experience within End User Technologies and delivering capabilities such Group Policy, SCCM, Application packaging, Microsoft O365, Standard Operating Environment (SOE), Endpoint hardware and configuration, encryptions methods such as BitLocker and CheckpointStrong knowledge of Active Directory and Azure AD architectureWindows 10 and 11 deployments strategy and executionIn depth knowledge and understanding of Auto-Pilot and zero touch deployments Subject Matter Expert writing and running Powershell scriptsSolid experience in implementing Intune, WaaS, SCCM Co-management Expert experience managing SCCM environments and oversee 3rd party workA demonstrated and focused desire to build powerful, simple, well-designed products and services that customers will love to useWorking knowledge of agile development methodologiesAn ability to think strategically and creatively, with the capacity for self-motivation, independent initiative and creative problem-solvingExcellent interpersonal and communication skills, writing documentation and presentationsThe ability to manage time and adjust initiatives with proper prioritization to meet aggressive deadlinesAn excellent and deep attention to detail and strong technical intuition, as well as the ability to set and manage expectationsDemonstrated success working in a fast-paced and deadline drive environmentStrong organizational and time management skillsGood leadership skills with experience collaborating and working with cross-functional teams -More InformationSalary$94,000 - $120,000 a year -This position has a career path which provides for advancement opportunities within and across bands as you develop and evolve in the position; gaining experience, expertise and acquiring and applying technical skills. Candidates will be assessed and provided offers against the minimum qualifications of this role and their individual experience. -National Grid is an equal opportunity employer that values a broad diversity of talent, knowledge, experience and expertise. ---We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve. ---National Grid is proud to be an affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team. -

Keywords: NATIONAL GRID CO USA (NE POWER), Hicksville , PC Senior Infrastructure Engineer, IT / Software / Systems , Hicksville, New York

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