Customer Engineer II, Cloud AI, Retail, Google Cloud

Company: Google
Location: New York City
Posted on: April 2, 2026

Job Description:

info_outline X In accordance with Washington state law, we are highlighting our comprehensive benefits package, which is available to all eligible US based employees. Benefits for this role include: Health, dental, vision, life, disability insurance Retirement Benefits: 401(k) with company match Paid Time Off: 20 days of vacation per year, accruing at a rate of 6.15 hours per pay period for the first five years of employment Sick Time: 40 hours/year (statutory, where applicable); 5 days/event (discretionary) Maternity Leave (Short-Term Disability Baby Bonding): 28-30 weeks Baby Bonding Leave: 18 weeks Holidays: 13 paid days per year Applicants in San Francisco: Qualified applications with arrest or conviction records will be considered for employment in accordance with the San Francisco Fair Chance Ordinance for Employers and the California Fair Chance Act. Note: By applying to this position you will have an opportunity to share your preferred working location from the following: New York, NY, USA; Seattle, WA, USA; San Francisco, CA, USA; Sunnyvale, CA, USA . Minimum qualifications: Bachelor’s degree or equivalent practical experience. 6 years of experience with cloud native architecture in a customer-facing or support role. Experience with AI agent orchestration frameworks (e.g., LangGraph, CrewAI, AutoGen), agentic design patterns (e.g., tool-use, multi-agent collaboration), and integrating models into autonomous workflows via advanced API prompting and RAG. Experience with machine learning model development and deployment. Experience engaging with, and presenting to, technical stakeholders and executive leaders. Experience using programming languages to design demos, prototypes, or workshops for customers. Preferred qualifications: Master's degree in Computer Science, Engineering, Mathematics, or a technical field. Experience in architecting and developing software or infrastructure for scalable distributed systems. Experience developing and deploying generative AI applications with a focus on implementing RAG pipelines, integrating vector databases, and orchestrating LLM interactions via APIs. Experience in building machine learning solutions and leveraging specific machine learning architectures (e.g., LLMs, diffusion, and multimodal models). Experience in the retail industry. Ability to learn quickly, understand, and work with new emerging technologies, methodologies, and solutions in the cloud/IT technology space. About the job When leading companies choose Google Cloud, it's a huge win for spreading the power of cloud computing globally. Once educational institutions, government agencies, and other businesses sign on to use Google Cloud products, you come in to facilitate making their work more productive, mobile, and collaborative. You listen and deliver what is most helpful for the customer. You assist fellow sales Googlers by problem-solving key technical issues for our customers. You liaise with the product marketing management and engineering teams to stay on top of industry trends and devise enhancements to Google Cloud products. As a Practice Customer Engineer (CE) with a specialty in cloud artificial intelligence (AI), you will partner with technical sales teams to differentiate Google Cloud to our customers. You will serve as a technical expert responsible for accelerating technical wins and adoption of complex specialized workloads. You will leverage your deep expertise in our product areas, in partnership with platform customer engineers, to write code and develop prototypes, proofs-of-concept (POCs), and demos to promote new specialized solutions to customers. You will solve AI customer issues and provide a critical feedback loop to influence product development. You will engage with customers to understand their business and technical requirements, and persuasively present practical and useful solutions on Google Cloud. The US base salary range for this full-time position is $127,000-$184,000 bonus equity benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google . Responsibilities Drive the technical win for workloads within Cloud AI to ensure rapid and successful adoption, primarily supporting the business cycle from technical evaluation through customer ramp. Combine business strategies, development, and prototyping to provide functional customer-tailored solutions that secure buy-in from customer domain experts. Provide deep technical consultation to customers, acting as a technical advisor and building lasting customer relationships. Leverage learnings from customer engagements to contribute to reusable solutions and assets with the Go-To-Market (GTM) team. Work within product and engineering management systems to document, prioritize, and drive resolution of customer feature requests and issues.

Keywords: Google, Hicksville , Customer Engineer II, Cloud AI, Retail, Google Cloud, IT / Software / Systems , New York City, New York