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Windows IT Field Support Engineer

Company: Yms Associates
Location: Hicksville
Posted on: September 13, 2020

Job Description:

A well-established IT Services Firm, with close to 900 clients nationwide, is seeking an experienced Windows Support Engineer to service their Long Island, NY area clients. This is a fantastic company that grew to nearly 900 clients by word of mouth only. Employees love working for this company and have voted their preference with their longevity and very low employee turnover. The company provides excellent pay and benefits (insurance, vacation, 401K, etc.).

Job Description We need a tech savvy IT professional who is able to deal with diverse technical environments via systems engineering, administration and troubleshooting. If you are the person that other people seek out for technical advice, then this is the position for you. We are seeking a Level 2 support engineer that is very comfortable dealing with Level 2 and minimal level 3 issues. Experience working for a Managed Service Provider is a plus.

Seeking a highly motivated individual that is self-directed, energetic and driven to meet the needs of the customer. You should be someone that enjoys customer service and making the client happy. Responsibilities include the support, administration, and maintenance of desktops, laptops, servers and some light networking. You will work with the latest technologies performing configurations, support of operating systems and applications; participate in remote and on-site systems administration; and production support activities.

Qualifications Competency in supporting, diagnosing, troubleshooting computer systems, software and networking issues on PCs and related equipment

Windows Desktop Operating Systems

Enterprise Antivirus Software (Symantec, McAfee)

Active Directory and Group Policy

MS Exchange

Printer Administration

MSP (Managed Service Provider) experience a huge plus

Excellent people skills (you need to really have excellent people skills as you will be representing the company)

Ability to concisely describe or summarize a problem and steps taken to diagnose and resolve it, in writing

Ability to deal with a diverse population

Willingness and ability to learn new skills and technical information

Responsibility and reliability

Ability to prioritize and perform triage

Discretion and good sense in dealing with clients

Determination to see a problem through to its resolution

Additional Information This is a full-time position plus benefits (insurance, vacation, 401k, etc.). You must have a car available to make service calls. You will be reimbursed for all travel expenses.

Keywords: Yms Associates, Hicksville , Windows IT Field Support Engineer, Other , Hicksville, New York

Click here to apply!

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