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Sr Supervisor - Customer Connections

Company: National Grid USA
Location: Hicksville
Posted on: October 18, 2020

Job Description:

About us

Every day we deliver safe and secure energy to homes, communities, and businesses. We are there when people need us the most. We connect people to the energy they need for the lives they live. The pace of change in society and our industry is accelerating and our expertise and track record puts us in an unparalleled position to shape the sustainable future of our industry.

To be successful we must anticipate the needs of our customers, reducing the cost of energy delivery today and pioneering the flexible energy systems of tomorrow. This requires us to deliver on our promises and always look for new opportunities to grow, both ourselves and our business.

National Grid is hiring a Customer Gas Connections Supervisor in Hicksville, NY.Job Purpose

The Customer Gas Connections Supervisor is responsible for overseeing a team of represented field inspectors and overseeing the design of customer requests for new gas connections in the residential, commercial and industrial conversion market. The main focus of the position is to enhance the customers experience in their interactions with National Grid. This role requires the successful candidate to spend approximately 50% of their time in the field.Key Accountabilities




  • Lead, motivate and develop a team of represented individuals, prioritize work, promote safe working practices and allocate resources to ensure results are delivered in line with department and customer expectations.
  • The Supervisor will provide technical expertise and support from an engineering and/or field execution perspective, ensuring gas connection design activities are performed in accordance with National Grid policy, procedures and standards in full compliance with existing and future governmental codes and regulations.
  • Meet customers, internal construction departments and/or contractors on site to determine required work scope
  • Representing and advocating for customer needs with internal departments when required (e.g. Engineering, Customer Connections, Resource Planning, Construction), by directing issues to the proper channels for resolution and improving customer satisfaction.
  • Communicating clear expectations and deliverables with customers, along with internal support, so as to achieve customer satisfaction, gas growth and company line of sight goals.
  • Determining the need for change in policy, procedure, or technology that will allow other lines of business to improve in delivering the highest quality service in a cost-effective manner.
  • Working as a team with internal departments such as Customer Connections, Distribution Support, Project Management, Resource Planning, Construction and CMS, and external resources such as plumbers, contractors and equipment distributors to ensure consistent interpretation of marketing programs, tariffs, policies, and procedures.
  • Ensuring that you and your team follow workplace safety requirements and company ethics policies.
  • Participate in storm restoration or emergency duties as required.
  • Working directly with Customers, Plumbers and Executives including Facility Staff, Builders/Developers, Contractors, Architects and Engineers to assess Gas Project opportunities.
    Supervisory/Interpersonal- Experience Required




    • Lead a culturally diverse workforce through coaching, counselling and team building to ensure tasks are carried out in an efficient manner.
    • Represent and advocate for the team relative to customer needs with external departments.
      Qualifications




      • Bachelor's Degree in Business, Marketing, Project/Construction Management, Engineering. preferred of a minimum of 5 years related experience
      • Technically proficient within subject matter or demonstrated ability to learn the business is preferred.
      • A good working knowledge of tools and systems within designated area, or demonstrated ability to be able to become proficient in tools and systems is preferred.
      • Experience managing a team with the ability to build effective, respectful, working relationships is preferred.
      • Technical skills concerning metering, regulators or operation, construction and installation of National Grid underground facilities preferred
      • Possess strong leadership skills and the ability to make independent decisions
      • Strong organizational and planning skills
      • Working knowledge of company information systems and technologies related to field operations
      • Knowledge of business and computer applications and an understanding of business finance, engineering and technical concepts
      • Valid Drivers License
        More Information

        This position has a career path which provides for advancement opportunities within and across bands as you develop and evolve in the position; gaining experience, expertise and acquiring and applying technical skills. Internal candidates will be assessed and provided offers against the minimum qualifications of this role and their individual experience.

        National Grid is an equal opportunity employer that values a broad diversity of talent, knowledge, experience and expertise. We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve. National Grid is proud to be an affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team.

Keywords: National Grid USA, Hicksville , Sr Supervisor - Customer Connections, Other , Hicksville, New York

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