Customer Service Representative

Company: TemPositions
Location: Hicksville
Posted on: May 3, 2021

Job Description:

We are currently looking for a Customer Service Representative for a client located in Hicksville, NY. The positions are temp to temp-to-hire opportunity. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.Responsibilities: Enter documentation into system effectively Provide prompt and efficient service to customers & team members including the appropriate escalation of issues. Maintain a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues. Demonstrate excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures. Contribute to a positive team environment and proactively aids team members with difficult contacts as needed. Maintain acceptable performance metrics such as quality, productivity, first contact resolution, and attendance. Liaise with other departments as required to resolve customers issues and questions.Skills: High School Diploma/GED 2-3 years of customer service experience required Microsoft Office Suite required Written and verbal communication skills required Call Center experience preferred Be able to learn multiple systems or application Ability to stay calm when customers are stressed or upset Comfortable using computers

Keywords: TemPositions, Hicksville , Customer Service Representative, Other , Hicksville, New York