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Customer Care Representative - Lead Trainer

Company: Sonic Healthcare USA
Location: Hicksville
Posted on: June 8, 2021

Job Description:

Job Functions, Duties, Responsibilities and Position Qualifications:

Full Time-Flexible Hours

In this role you will:

  • Conduct new hire training

  • Develop and contribute to training materials

  • Receive a large volume of calls from physicians, patients and internal staff regarding test results, supply orders, test verifications, name changes, billing adjustments and other miscellaneous information

  • Demonstrate excellent research, problem solving and follow up skills

  • Troubleshoot and resolve ongoing problems

  • Demonstrate excellent communication and customer service skills both with internal and external client

  • Complete special projects and assist team members with various customer service tasks as needed

All you need is:

  • Familiarity with medical terminology

  • Strong computer literacy with good typing skills

  • Excellent research, problem solving and follow up skills

  • Ability to troubleshoot and resolve ongoing problems

  • Excellent communication and customer service skills both with internal and external clients

  • To be a dependable and reliable team player able to work independently and as part of a goal-oriented team with a positive attitude

  • To be detail oriented with the ability to multi-task and work in a fast-paced environment and handle stressful situations and maintain professionalism and composure

Scheduled Weekly Hours:


Work Shift:


Sunrise Medical Laboratories, Inc.

Our Mission: Highest quality laboratory testing

Our Passion: Helping people live better, healthier lives

When you join Sunrise Medical Labs, you are well supported by everyone - from colleagues and management alike. We have a warm, welcoming culture which is laid back, but professional. Our management staff is attentive and helpful and coworkers enjoy working together. Here, you are not a number, you are a vital part of our workplace community. And, if you're motivated to standout, we'll give you every opportunity to succeed and grow.

We'll give you:

  • Appreciation for your work

  • Lots of flexibility

  • A feeling of satisfaction that you've helped people

  • Friendly coworkers

  • Opportunity to grow in your profession

  • Management that you will admire

  • A free ride to and from the train station

  • Fun events throughout the year

  • Fitness Friday & on-site gym

  • A day off on your birthday

  • Free lab services for you and your dependents

  • A sense of belonging-we're a community!

New York | Maryland | New Jersey | Virginia | Washington DC | W. Virginia

Join us! We offer Medical, Vision and Dental Insurance | Short Term and Long-Term disability | Voluntary term life | 401-K plus match | Paid Time Off| Paid holidays

Sonic Healthcare USA provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Keywords: Sonic Healthcare USA, Hicksville , Customer Care Representative - Lead Trainer, Other , Hicksville, New York

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