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BDC Appointment Coordinator (BDC) Advantage Hyundai

Company: Atlantic Auto Group
Location: Hicksville
Posted on: June 10, 2021

Job Description:

Advantage Hyundai AND Hyundai of 110 are looking For a Business Development (BDC) Representatives

The Business Development Center (BDC) Representative is the first person our customers speak to on the Internet and the phone. You would be speaking with our new client leads and existing customers. There is NO COLD CALLING!

BDC Representatives are responsible for handling incoming phone calls and internet requests as well as scheduling appointments. We are looking for candidates who have a professional voice and are sympathetic to the customer's needs. This is a great career opportunity for applicants with automotive experience, or any other customer service/telephone contact experience.

We are committed to providing the highest levels of customer service through our unsurpassed knowledge of the vehicles that we sell and service. Our staff of automotive professionals take pride in representing our brands and are well versed in the innovative design, advanced technology, and superior performance that the brand represents.

No experience is required. Our Team will train the right person!

Responsibilities include:

  • Answering all incoming calls to the department and scheduling appointments
  • Answering all internet inquiries to facilitate appointments into the dealership
  • Making phone calls to customers after visiting the showroom to find out about their experience
  • Making outbound calls to our current customers to remind them of lease termination or equity positions in retail vehicles

Benefits:

  • 40 Hour, 5 day work week
  • Hourly salary PLUS commission
  • Paid training
  • Brand new state of the art facility
  • -Medical, Dental & Vision (after 90 days of employment)
  • -401K
  • -Paid vacation
  • -Discounted vehicle purchases

Requirements:

  • Basic phone & computer skills
  • Must have a clear, articulate and pleasant speaking voice
  • Must be a genuine people person
  • Customer service and/or telephone contact experience
  • Must be dependable reporting to work every day on time.
  • Must be friendly and upbeat and like talking on the phone helping people find answers to their questions.
  • Ability to address and answer customer requests via phone and e-mail skills.
  • Strong organizational skills and the ability to effectively multi-task
  • Excellent written and oral bi-lingual communication skills a plus.
  • Excellent follow-up skills & rapport building skills
  • Dependable and compliant in following assigned work schedule which will include evening and Saturday hours.

We want to hire only the best so you must pass a drug test and a background check.

RESPONSIBILITIES

  • Maintains accurate sales documentation
  • Maintains up-to-date knowledge of all vehicles, accessories, financing options, and promotions
  • Attends all staff meetings, trainings, and educational classes as required
  • Helps educate/train new staff members
  • Performs other duties as assigned
  • Helps customer with vehicle selection and promotes model options and features, value-add products and services via phone, email, text or chat.
  • Must have excellent customer service skills

QUALIFICATIONS

  • Previous sales experience a plus (any industry)
  • Professional appearance and demeanor
  • Excellent communication and interpersonal skills to interact professionally with customers, co-workers, management, and others
  • Must be a "people person" but still know how to control the conversation
  • Must have an excellent attendance record and a commitment to being on time
  • Must be able to pass a drug test and a background check
  • Basic computer and internet skills

BENEFITS

  • Competitive Pay Plans
  • Paid Time Off (PTO)
  • Health Insurance
  • Dental Insurance
  • 401k
  • Vision Insurance

Keywords: Atlantic Auto Group, Hicksville , BDC Appointment Coordinator (BDC) Advantage Hyundai, Other , Hicksville, New York

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