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Business Analyst II

Company: Sonic Healthcare USA
Location: Hicksville
Posted on: June 12, 2021

Job Description:

Job Functions, Duties, Responsibilities and Position Qualifications:


The External Application Specialist is responsible for learning and performing a full

range of activities, which ensure a high level of transparency between the Information Technology (IT) departments

and end users in other business units. The successful candidate will use a variety of tools and techniques to identify,

document and manage opportunities for increased operational effectiveness through the development of software

features. This individual must communicate proactively and effectively with team members, team leads, project

managers, software developers, user personnel, sales and management staff.

This level has sufficient product expertise to work independently on assigned tasks with minimal supervision. The

candidate will provide consultative services and act as a subject matter expert (SME) for clients, support,

implementations and external vendors, assist in managing product implementation tasks, identify potential

issues/opportunities during the project, assist with documenting and validating requirements and maintain knowledge

of product functionality according to customer requirement(s). This position will mentor less experienced staff,

analyze client workflow and processes, and determine appropriate recommendations to optimize usage of software

and integration of multiple products. Related duties include customer relationship building, complex problem

solving, backup to primary support team, ownership of issues and some independent decision making. This position

will also be required to travel, up to 50%, and perform other duties, as assigned.


EDUCATION: Minimum Associates degree in an IT related field, or equivalent experience preferred.

EXPERIENCE: Minimum of 3 years of experience in information technology (IT); healthcare background

preferred; Service oriented;


  • Analyzing/troubleshooting skills
  • Excellent communication skills
  • Some leadership and mentoring skills
  • Team player
  • Proficient in MS Office
  • Ability to achieve results with minimal supervision
  • Ability to follow instructions
  • Ability to learn quickly
  • Highly self-motivated
  • Ability to prioritize appropriately
  • Moderate knowledge of information systems environments

Ability to provide high of level support for client connectivity solutions

  • Develop a moderate proficiency in all client connectivity solutions


Scheduled Weekly Hours:


Work Shift:


Sonic Healthcare USA, Inc

Sonic Healthcare USA provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Keywords: Sonic Healthcare USA, Hicksville , Business Analyst II, Other , Hicksville, New York

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