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Client Services and Operations Assistant

Company: New York Community Bancorp, Inc.
Location: Hicksville
Posted on: November 22, 2021

Job Description:

JOB SUMMARY Responsible for providing customers with high quality, prompt, and professional financial services in accordance with the rules, regulations and guidelines of the bank. Processes a variety of customer service transactions. Participates in the development of client relationships by cross-selling bank products and services as appropriate. Participates in operations functions of the department. Provides routine support to Business Development Officers as needed. - ESSENTIAL FUNCTIONS

  • Tracks and executes departmental transactions, including wire transfers, book transfers, opening accounts, and deposits in accordance with Bank standards and procedures.
  • Processes and handles various transactions including adjustments, corrections, recoveries, reports, general ledger entries, ATM/Visa maintenance and claims, Deceased Depositor and Dormant accounts, forgery claims, overdraft recovery, fee reversals, Federal Reserve adjustment requests, stop payments, bank and certified checks, lost passbooks and checkbooks.
  • Verifies and processes all types of interest calculations, adjustments and early withdrawal penalties.
  • Processes and reviews changes and corrections to customer information in computer system and in the customer files.
  • Processes (under dual control) mail items.
  • Assists with the end of day procedures as needed and ensures department and staff are in proof.
  • Assists customers with their banking needs including the opening of accounts and cross selling of bank products and services as appropriate.
  • Communicates with customers and resolves routine problems and issues. Answers inquires and provides information to customers by telephone, mail, email or in person on various accounts and other bank services.
  • Monitors daily activity through different reports available on the bank systems.
  • Assists in performing internal reviews of all assigned workflows to ensure adherence to Bank standards, and ensures that department functions are compliant and in order as required.
  • Completes daily check reviews, new account documentation reviews, and BSA request responses. ADDITIONAL COMMENTS
    • Performs special projects, and additional duties and responsibilities as required.
    • Where applicable and when performing the responsibilities of the job, employees are accountable to maintain Sarbanes-Oxley compliance and adhere to internal control policies and procedures. Job Requirements:EDUCATION AND EXPERIENCE
      • High school diploma or equivalent.
      • Minimum one year related banking experience preferably in a retail environment. - KNOWLEDGE, SKILLS AND ABILITIES
        • Knowledge of Bank policies, procedures and products.
        • Computer literate with proficiency in Microsoft Word and Microsoft Excel, NYCB operational systems including DNA, Nautilus, and Dove Tail.
        • Strong organizational skills.
        • Excellent customer service skills.
        • Excellent verbal, written and interpersonal communication skills.
        • Ability to travel occasionally to branches and client locations within the NY Metropolitan area. NEW YORK COMMUNITY BANK.
          Based in Westbury, NY, New York Community Bank is a New York State-chartered savings bank serving customers throughout Metro New York, New Jersey, Ohio, Arizona and Florida. New York Community Bank serves customers through over 200 branches featuring a divisional structure: Queens County Savings Bank, Roslyn Savings Bank, Richmond County Savings Bank, Roosevelt Savings Bank and Atlantic Bank in New York; Garden State Community Bank in New Jersey; Ohio Savings Bank in Ohio; and AmTrust Bank in Florida and Arizona. With a longstanding reputation of strength, stability and service, NYCB is proud to be committed to the communities it serves. To learn more about the NYCB Family of Banks visit us at - -. Help recruit top talent for NYCB through the employee referral program. All NYCB employees are encouraged to submit referrals. Locate top talent right in the community where you live, work and play. Amazing individuals are all around be sure to let them know how they can become a part of the NYCB family.

          NYCB is an equal opportunity employer that prohibits discrimination on the basis of race, color, age, sex, national origin, ethnicity, religion, marital status, disability, military status, veteran status, domestic violence victim status, gender identity or expression, sexual orientation, genetic information and any other classification protected by applicable federal, state, or local law or ordinance.

          This policy against discrimination applies to all terms and conditions of employment including, but not limited to: recruitment and selection, promotion and demotion, transfer, training and development, compensation, benefits, leaves of absence and termination. NYCB will consider reasonable accommodations for employees and applicants with disabilities, as well as accommodations that are necessary for an employee to practice their religious faith.

Keywords: New York Community Bancorp, Inc., Hicksville , Client Services and Operations Assistant, Other , Hicksville, New York

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