Customer Experience Coordinator (Teller/Platform) Hicksville
Company: TD Bank
Location: Hicksville
Posted on: June 21, 2022
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Job Description:
TD DescriptionAbout TD Bank, America's Most Convenient Bank - TD
Bank, America's Most Convenient Bank, is one of the 10 largest
banks in the U.S., providing more than 8 million customers with a
full range of retail, small business and commercial banking
products and services at approximately 1,300 convenient locations
throughout the Northeast, Mid-Atlantic, Metro D.C., the Carolinas
and Florida. In addition, TD Bank and its subsidiaries offer
customized private banking and wealth management services through
TD Wealth -, and vehicle financing and dealer commercial services
through TD Auto Finance. TD Bank is headquartered in Cherry Hill,
N.J. To learn more, visit www.tdbank.com. Find TD Bank on Facebook
at www.facebook.com/TDBank and on Twitter at
www.twitter.com/TDBank_US. TD Bank, America's Most Convenient Bank,
is a member of TD Bank Group and a subsidiary of The
Toronto-Dominion Bank of Toronto, Canada, a top 10 financial
services company in North America. The Toronto-Dominion Bank trades
on the New York and Toronto stock exchanges under the ticker symbol
"TD". To learn more, visit www.td.com.Job RequirementsHigh school
diploma or GED1+ years related experience requiredSuperior Customer
Service skillsTeller experience (Preferred) Strong organization
skills to handle multiple tasks in a fast-paced
environmentExcellent communication skills with ability to be
concise, clear and consistentDemonstrated effective problem-solving
skillsDemonstrated ability to schedule and prioritize
workDemonstrated ability to work independently and within
deadlinesSound judgment in decision making and problem
solvingProficient in Microsoft OfficeNotary License (Preferred) Job
DescriptionThe Store Customer Experience Coordinator provides
legendary customer service in both Teller transactions and Platform
Customer Service, while selling/cross-selling and referring TD
Products to new and existing customers. The Store CEC recommends
appropriate products and services related to spending and saving.
The Store CEC completes teller transactions, services customers
with non-complex platform needs, and opens new deposit accounts.
Consistently executes appropriate behaviors to deliver a Legendary
Customer experience in the Store Conducts needs-based conversations
and offers financial solutions to meet our Customers' needsMakes
quality referrals to appropriate partners Responsible for meeting
individual performance metricsResponsible for making sound
decisions and timely problem resolutionProvides exceptional
Customer Service by meeting all Customer demands as they relate to
both teller and some platform activitiesGenerally resolves problems
independently, escalating more difficult issues to
managementFocuses on servicing the customer, on both the teller
line and platform, with the added responsibility of simple product
sales; Activities include but are not limited to: Teller
transactions, Open/Close Personal Deposit Accounts, Debit
Card/Credit Card Issues, Regulation E, Mobile and On-Line
bankingDrives referrals to store colleagues and partners to support
the broader more complex financial needs of customersMay train and
act as a mentor to new TellersInclusivenessAt TD, we are committed
to fostering an inclusive, accessible environment, where all
employees and customers feel valued, respected and supported. We
are dedicated to building a workforce that reflects the diversity
of our customers and communities in which we live in and serve, and
creating an environment where every employee has the opportunity to
reach their potential. If you are a candidate with a disability and
need an accommodation to complete the application process, email
the TD Bank US Workplace Accommodations Program at USWAPTDO@td.com
. Include your full name, best way to reach you, and the
accommodation needed to assist you with the application
process.EOE/Minorities/Females/Veterans/Individuals with
Disabilities/Sexual Orientation/Gender Identity.
Keywords: TD Bank, Hicksville , Customer Experience Coordinator (Teller/Platform) Hicksville, Other , Hicksville, New York
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