Customer Support Representative
Company: WASH Laundry
Location: Hicksville
Posted on: March 16, 2023
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Job Description:
WASH is a company that our customers depend on to keep them
going so they can provide valuable services to their clients across
USA and Canada (Coinamatic Inc. and ParkSmart Inc). We strive to
build a sense of purpose and achievement in the work we do while
staying true to the DNA of our core values. We value our people and
encourage the development of talented and motivated employees to
support the continued performance and growth of our diverse
operations. We have been the foundation of many successful careers.
At our core we are an innovation driven, fast-paced team
environment with a high performance culture. If you are looking for
a career that will challenge and engage you, is focused on customer
care and quality service, then WE are the company for you. We
invite you to bring your passion and experience to our team!As a
Customer Support Representative, you'll have an opportunity to be a
part of a team that directly impacts our company's mission of
providing best-in-class service. The Customer Support team operates
in a fast-paced environment handling a high volume of diverse
customer inquiries. In this role, the Customer Support
Representative also provides cross-functional support for our Sales
and Operations team by liaising with key business teams at our
corporate office. A successful Customer Support Representative
possesses a strong knowledge base about our business, is
solution-oriented, and maintains a professional demeanor. The ideal
candidate provides high quality customer service and exhibits
initiative in achieving and improving team performance and
productivity goals.Responsibilities:Provide best-in-class customer
serviceAchieve and maintain quality assurance standardsStrong
active listening skills to properly interpret and resolve customer
requestsTake ownership during customer interactions and achieve
first-call resolution outcomesCalculate and explain customer
disbursementsProcess sales-related work ordersGenerate revenue
reportsPrepare correspondences for internal and external
customersInterpret and explain contract termsDiffuse difficult
customer interactionsLiaise with key departments to coordinate
sales-related activitiesParticipate in special projects as
requestedRequirements:Bachelor's degree from an accredited college
or university, or equivalent applicable experienceMinimum of 1-2
years of customer service experienceExcellent English verbal and
written communication skillsDemonstrated proficiency in MS Office
(Outlook, Word, Excel) is a plus
Keywords: WASH Laundry, Hicksville , Customer Support Representative, Other , Hicksville, New York
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