Customer Documentation Review Administrator

Company: New York Community Bancorp, Inc.
Location: Hicksville
Posted on: March 17, 2023

Job Description:

JOB SUMMARY
Reviews documents, provides guidance and approvals to bank employees and customers regarding Trust Agreements, Complex Deceased Depositors, Guardianship, Custodial accounts, Representative Payee accounts, and Deceased Safe Deposit Box issues. Assists with the customer documentation process bank-wide and maintaining knowledge of applicable laws in the states of NY, NJ, OH, FL and AZ, with the ability to perform legal research when required.

ESSENTIAL FUNCTIONS

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• Reports to and collaborates with Manager and Assistant Manager with regard to reviews of various customer legal documentation.
  
• Reviews and approves all Powers of Attorney presented to the Bank.
  
• Reviews and approves all documents relating to Trust Agreements, Complex Deceased Depositors, Guardianship, Custodial accounts, Representative Payee accounts, and Deceased Safe Deposit Box issues.
  
• Provides guidance to branch staff and customers regarding legal questions relating to Trust Agreements, Complex Deceased Depositors, Guardianship, Custodial accounts, Representative Payee accounts, and Deceased Safe Deposit Box issues.
  
• Reviews legal documents relating to customer accounts.
  
• Liaises with attorneys' offices and government agencies with regard to customer documentation.
  
• Keeps current with existing and amended rules, regulations, and policies with regard to matters handled in the Customer Documentation Department.
  
• Resolves complex issues and provides excellent customer service to the bank's internal and external customers.
  
• Perform legal research with regard to reviews presented.
  
• Process all Stand-by Subpoenas according to policies and procedures.
  
• Performs special projects, and additional duties and responsibilities as required.
  
• Where applicable and when performing the responsibilities of the job, employees are accountable to maintain Sarbanes-Oxley compliance and adhere to internal control policies and procedures
  

Keywords: New York Community Bancorp, Inc., Hicksville , Customer Documentation Review Administrator, Other , Hicksville, New York