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ACH Claims Operator

Company: New York Community Bancorp, Inc.
Location: Hicksville
Posted on: March 17, 2023

Job Description:

Performs various processing, investigative, and review processes related to unauthorized ACH Debit Transactions. This position is the primary focal point for all contact with ODFI, vendors and customers on these claims.


  • Process unauthorized debit claims in accordance with Regulation E and NACHA operation rules for Consumer and Business ACH (receive) transactions.
  • Enter and ensure correct all claims into the case management log for tracking. Maintain all supporting documentation with each case file.
  • Research and investigate all ACH claims on behalf of the customer and in accordance with bank policy, Regulation E, and NACHA operating rules.
  • Perform all charge-backs as each claim requires, and ensure bank receives signed claim forms for oral claims where needed or required by regulation.
  • Make recommendations to the Exception Processing Management team as to whether to provisionally credit the customer and as to their final conclusion based on their investigation for all claims researched.
  • Process provisional and final credits in accordance with their investigation.
  • Create and document all customer and merchant communications, as well as any additional documentation (such as charge-back communications, authorizations, supporting documentation sent by the vendor o ODFI, letters to the customer and / or merchant, etc).
  • Review and ensure correct general ledger entries are made to both the customer's account as well as claims suspense, fee, and charge-off general ledgers.
  • Responsible to retain all customer claim files so that they can be readily retrieved upon audit request.
  • Answer ACH Operations hotline internal phone calls
  • Performs special projects, and additional duties and responsibilities as required by Manager/Team Lead
  • Where applicable and when performing the responsibilities of the job, employees are accountable to maintain Sarbanes-Oxley compliance and adhere to internal control policies and procedures.

Keywords: New York Community Bancorp, Inc., Hicksville , ACH Claims Operator, Other , Hicksville, New York

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