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Level II Support Engineer

Company: Lincoln IT
Location: Hicksville
Posted on: March 19, 2023

Job Description:

Job Overview We are currently seeking a full time Tier II Support Engineer with a minimum of 5 years of extensive hands on experience with any of the following: Automate, Microsoft, Dell, SonicWALL, Fortinet, HP, etc... Responsibilities

  • Provide phone support and remote remediation for workstation issues
  • Troubleshooting and resolving customer system problems across a broad range of technologies
  • Provide remote installations of new software and upgrades
  • Provide remote installation of service Packs and security updates
  • Provide onsite support and installations to clients when necessary
  • Provide helpdesk support including analyzing and resolving end-user issues Skills & Experience
    • Knowledge of Microsoft operating systems and desktop applications
    • Experience with installing, configuring, and administering a broad range of technologies
    • Excellent written and verbal communication skills
    • Certifications a plus
    • Experience with installing, configuring, and administering a broad range of technologies Company Overview Founded in 1997, Lincoln Computer Services is a growing custom IT solution provider, servicing New York City and Long Island, New York. If you are interested in working for a growth-oriented company with a culture that exudes collaboration, integrity and a passion for technology, submit your resume today! Benefits Lincoln offers a competitive salary, training and education, a great benefits package (medical, dental, vision, 401k), generous paid time off and an excellent work atmosphere. Powered by JazzHR

Keywords: Lincoln IT, Hicksville , Level II Support Engineer, Other , Hicksville, New York

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