FT Customer Support Specialist (Work From Home)
Company: January Service Company
Location: Hicksville
Posted on: September 10, 2023
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Job Description:
[Call Center / Remote] - Anywhere in U.S. / Up to $60K per year
/ Unlimited PTO / Flexible hours / 401k / Medical, dental, and
vision insurance - As a Support Specialist you'll: Manage inbound
calls, emails, and texts from borrowers with the objective of
addressing their account needs; Use ZenDesk to document
communications, analyze user problems, resolve basic issues, and
facilitate payments on behalf of borrowers who call in; Improve
existing contact center processes, assist in evaluating inbound
call workflows, efficiencies, and problems to identify the most
effective use of resources to meet capacity goals; Inform future
product improvements by gathering user feedback through your use of
January's system and communication with borrowers...Hiring Fast
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Keywords: January Service Company, Hicksville , FT Customer Support Specialist (Work From Home), Other , Hicksville, New York
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