Asian Initiatives Group Services Associate

Company: UnitedHealth Group
Location: Oyster Bay
Posted on: September 21, 2023

Job Description:

At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us and start doing--your life's best work.SM--
If you reside in Flushing, NY, you'll enjoy the flexibility of a hybrid-remote position* as you take on some tough challenges.--
Primary Responsibilities:

• Answer inbound call inquiries from BAs, brokers and members
  
• Using system, answer and resolve issues such as eligibility, enrollment, billings, and benefits courteously and accurately
  
• Proactively educate BAs, Broker and members for enhanced understanding on protocols and procedures
  
• Consistently meet established productively, schedule adherence, and quality standards
  
• Demonstrate the ability to build and maintain productive working relationship with others and contribute as an effective team member
  
• Actively seek out improvement opportunities
  
• Provide service to BAs, Brokers and Members
  
• Assist BAs and Brokers on small group renewals
  
• Proactively make outbound calls to BAs and Brokers of renewing groups for upcoming renewal reminder
  
• Explain renewal process and assist BAs with necessary renewal forms
  
• Act as consultant to assist BAs on plan design/benefits changes to meet groups' needs
  
• Work with Enrollment Department to ensure renewal with changes is received on timely basis and new benefits are installed correctly in system
  
• Enhance relationship with BAs through renewal process to improve group retention
  What are the reasons to consider working for UnitedHealth Group?---- Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:--
  
  • Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays--
    
  • Medical Plan options along with participation in a Health Spending Account or a Health Saving account--
    
  • Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage--
    
  • 401(k) Savings Plan, Employee Stock Purchase Plan--
    
  • Education Reimbursement----
    
  • Employee Discounts--
    
  • Employee Assistance Program--
    
  • Employee Referral Bonus Program--
    
  • Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)--
    You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.--
    ----Required Qualifications:
    
    • Bachelor's Degree (or higher) OR 3+ years of customer service experience
      
    • 1+ years of customer service experience
      
    • Bilingual in English and Mandarin or Cantonese
      
    • Willing and able to work--onsite in Flushing, NY
      Preferred Qualifications:
      
      • Bilingual in English & Vietnamese
        Soft Skills:
        
        • Proficient problem-solving approach to quickly assess current state and formulate recommendations
          
        • Good communication and relationship building skills
          Careers with UnitedHealthcare.--Work with a Fortune 5 organization that's serving millions of people as we transform health care with bold ideas. Bring your energy for driving change for the better. Help us improve health access and outcomes for everyone, as we work to advance health equity, connecting people with the care they need to feel their best. As an industry leader, our commitment to improving lives is second to none.--
          *All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.--
          ----
          New York City, NY Residents Only:--The hourly range for New York City, NY Residents $16.00 to $24.04 per hour. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.----
          ----
          At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.--
          --
          --
          Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.--
          --
          UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.--
          --
          --
          #RPO #YELLOW

Keywords: UnitedHealth Group, Hicksville , Asian Initiatives Group Services Associate, Other , Oyster Bay, New York