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Project Coordinator

Company: Lincoln Computer Services
Location: Hicksville
Posted on: September 3, 2019

Job Description:

IT Service Desk Coordinator Job OverviewWe are currently seeking a full time Project Coordinator with knowledge of dispatching and Managed Services.As a Project Coordinator, you will primarily be responsible for providing exceptional customer service to our clients in an effort to ensure a high level of client satisfaction. You will provide support by triaging service calls, monitoring service calls and coordinating/scheduling service requests.Responsibilities Proactively review and monitor service tickets to ensure timely and accurate client follow-up and resolution Assign service requests to available Service personnel and schedule accordingly Assign projects to available Service personnel and schedule accordingly Provide prompt communications to clients (internal and external) on detailed status information and estimated resolution times for issues Perform spot checks of data entered into ticketing system for accuracy and completion Be able to act as a single point of escalation for clients as necessary Facilitate service part requests, quotes, and order management in accordance with client service level agreements Coordination of schedule for vacation, personal and sick days for service department Develop best practices, operational procedures and design documentation to create efficiencies Attend required company and departmental meetings Perform other related duties as assigned by direct supervisor or manager Skills & Experience Knowledge of Microsoft Office Must have previous IT Service Desk experience Must be willing to learn programs specific to the company and job function. Basic knowledge of technical terminology regarding Information Technology Company OverviewFounded in 1997, Lincoln Computer Services is a growing custom IT solution provider, servicing New York City and Long Island, New York. If you are interested in working for a growth-oriented company with a culture that exudes collaboration, integrity and a passion for technology, submit your resume today!SQvYfr

Keywords: Lincoln Computer Services, Hicksville , Project Coordinator, Other , Hicksville, New York

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