Customer Svc Rep
Company: Distribution International
Posted on: November 11, 2019
Friday, October 11, 2019
DI is a leading distributor of insulation, related specialty
fabricated products, HVAC, and safety supplies in North America.
Our Houston-based company has over 80 locations throughout the
United States and Canada that allow us to provide products and
service to our customers worldwide. As part of the DI family, you
will have the opportunity to enhance your career and shape your
future as we grow together.
This position provides effective customer service for all internal
and external customers by utilizing excellent, in-depth knowledge
of company products and programs as well as team members within the
organization. Also provides branch collection support for customer
service and administration.
Essential Job Functions
--- Interacts with customers to establish ongoing value-added
--- Manages all aspects of customer relationships from quotation
through payment of invoices
--- Become a reliable resource to customers and co-workers on sales
order status and information
--- Show initiative by identifying and analyzing problems and
proposing acceptable solutions
--- Receives sale calls, quotation requests, faxes, mail, EDI,
email, and will-call orders
--- Provides inventory and pricing information
--- Coordinate with outside sales, purchasing, billing, management,
and warehouse customer issues
--- Enters or processes delivery ticket/shop orders
--- Produce and negotiate customer quotations and proposals
--- Contacts customers concerning late payments, invoicing issues,
and other issues involving credit and receivable items for branch
assigned accounts. Reports collection status to AR and
--- Occasionally attends client visits with sales
--- Informs and complies with company return goods policy
--- Assists outside sales in order processing and customer
--- Quote follow-up and track lost sales reports as well as
expediting all customer inquiries and orders
--- Arrange direct and/or hot shot deliveries to correct customer
--- Process credit card transactions
--- Assist in physical inventory
--- Assist will call customers in placing orders
--- Participate in special projects as requested by management
--- Championing Customer Needs
--- Prioritizing and Organizing Work
--- Driving for Results
--- Establishing Relationships
--- Managing Time
--- Some College - Associates Degree preferred
--- 1-2 years sales experience
--- Highly motivated and results oriented
--- Strong communication, organization, multi-tasking, and time
--- Solid problem solving and consultative skills required
--- Ability to work in a fast-paced team sales environment with
--- Experience with MS Office - Outlook, Excel, Word
--- Dependability and ability to learn quickly.
General office environment and occasional exposure to non-climate
controlled warehouse. Requires standing, sitting, driving, use
hands, climb stairs, balance, stoop, kneel, read, talk and hear;
the employee must lift and/or move up to 20 pounds; specific vision
abilities include close vision and the ability to adjust focus.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential job functions.
Distribution International is an Equal Opportunity Employer.
Distribution International does not discriminate on the basis of
race, religion, color, sex, gender identity, sexual orientation,
age, non-disqualifying physical or mental disability, national
origin, veteran status or any other basis covered by appropriate
law. All employment is decided on the basis of qualification,
merit, and business need.
Keywords: Distribution International, Hicksville , Customer Svc Rep, Other , Hicksville, New York
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