Quality Analyst
Company: Tek Experts
Location: Hicksville
Posted on: August 5, 2022
|
|
Job Description:
Overview:
We're seeking a Quality Analyst with a solid background in
reporting and analytics to join our team. This role is part of a
team that provides business analytics and project leadership to
support quality, consistency, and continuous improvement across the
business. You will engage management to ensure compliance with
quality standards and performance management processes. As Quality
Analyst, you will research, analyze, and evaluate our service
delivery to facilitate program improvement. Your data analysis will
support recommendations to improve strategies, initiatives, or
systems; optimize operational policies and procedures; and define
best practices in support of customer and operational excellence.
-A career in tech. Work with the biggest and best names in
technology.???????We are looking for teammates?who?want to be part
of the tech movement. People?who?want to progress their career now
and gain experience for tomorrow. You will work with some of the
biggest and best names in technology.????????Our employee mission
is to help you progress in both your career and in life. To create
a great experience for you that can translate to customers. We
celebrate diversity in every way. In fact, it's the reason we've
grown so fast. If you like being part of a global
team,?are?passionate about technology and creative problem solving,
and want to leave a mark bigger than yourself, we should
talk.????
Responsibilities:
This role will:???Plan and conduct comprehensive audits.Assist
business leaders in gathering and analyzing data on service
performance.Identify and resolve potential work quality issues
affecting customer satisfaction.Ensure adherence to quality
assurance guidelines to achieve 100% customer/client
satisfaction.Collaborate with Operations and other stakeholders to
create data-driven, actionable recommendations for continuous
improvement.Be the Voice of the Customer when driving customer
excellence practices.Perform in-depth analysis of quality and
performance data, identify gaps and opportunities for improvement,
and discover customer-impacting, process compliance, or operational
deficiency issues.Monitor and report any performance issues to the
management team.Identify and document best practices and quality
processes for customer experience and operational excellence to
ensure uniform service delivery.Support and drive compliance with
the global quality management system.Lead implementation of
improvement activities to ensure quality continuously improves.
Qualifications:
Bachelor's degree or 2 years of equivalent experience in
engineering, business administration, quality, or relevant
fieldProfessional fluency in both written and spoken EnglishLean
Six Sigma, Yellow Belt, or Kaizen certification is preferred.Lean
management, continuous improvement, business analysis, and program
management experience are preferred.At least 1 year of experience
in customer support and/or vendor managementProven ability to drive
results in cross-functional teams and lead both local and global
continuous improvement projectsExcellent multitasking and
organizational skills and attention to detailProficient with Excel,
PowerPoint, Visio, and ProjectSelf-motivated and able to adapt
quickly as situations changeAbility to use root cause analysis to
find trends and create data-driven recommendationsStrong
relationship management and collaboration skills
Keywords: Tek Experts, Hicksville , Quality Analyst, Professions , Hicksville, New York
Click
here to apply!
|