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Help Desk Analyst III

Company: Experis
Location: Hicksville
Posted on: October 26, 2019

Job Description:

Description: Experience in providing excellent customer serviceAbility to take notes and record all interactions and steps taken with the users. Experience with at least one ticketing system (Service Now, Remedy, HEAT, etc)Troubleshoot network connectivity issues including; remote access, Wi-Fi, and wired connectivity.Supports users on applications and tools within the environment including; Office, Windows, RSA, WebEx, Jabber, Yammer, etcStrong understanding of Microsoft Outlook and Outlook Web Access, with experience resolving complex problems and assisting users with advanced functionality.Experience supporting mobile devices (IPhones, IPads, etc)Working knowledge of Active Directory and basic AD administrationStrong Windows 7/Windows 10 experience in an Enterprise Environment, Mac experience a plusWorking knowledge of video collaboration tools (Video Conferencing, Webex)Ability to follow proper escalation pathsAbility to keep work area clean and organizedKindest Regards,Avinash SharmaTalent AcquisitionExperis CORE100 Manpower Place - Milwaukee, WI 53212 Email ID: avinash.sharma@experis.com Desk # - 414-323-8455 Ext - 7155 Experis is an Equal Opportunity Employer (EOE/AA) - provided by Dice

Keywords: Experis, Hicksville , Help Desk Analyst III, Professions , Hicksville, New York

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