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Help Desk Analyst III

Company: Experis
Location: Hicksville
Posted on: November 1, 2019

Job Description:

Description:

  • Experience in providing excellent customer service
  • Ability to take notes and record all interactions and steps taken with the users. Experience with at least one ticketing system (Service Now, Remedy, HEAT, etc)
  • Troubleshoot network connectivity issues including; remote access, Wi-Fi, and wired connectivity.
  • Supports users on applications and tools within the environment including; Office, Windows, RSA, WebEx, Jabber, Yammer, etc
  • Strong understanding of Microsoft Outlook and Outlook Web Access, with experience resolving complex problems and assisting users with advanced functionality.
  • Experience supporting mobile devices (IPhones, IPads, etc)
  • Working knowledge of Active Directory and basic AD administration
  • Strong Windows 7/Windows 10 experience in an Enterprise Environment, Mac experience a plus
  • Working knowledge of video collaboration tools (Video Conferencing, Webex)
  • Ability to follow proper escalation paths
  • Ability to keep work area clean and organizedKindest Regards,Avinash SharmaTalent AcquisitionExperis CORE100 Manpower Place - Milwaukee, WI 53212 Email ID: Desk # - Ext - 7155 Experis is an Equal Opportunity Employer (EOE/AA) - provided by Dice

Keywords: Experis, Hicksville , Help Desk Analyst III, Professions , Hicksville, New York

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