Customer Service Representative

Company: SDP/SI
Location: Hicksville
Posted on: May 8, 2022

Job Description:

Job Description ABOUT US: Since its inception in 1950 Designatronics has been a leading manufacturer of small mechanical components to a wide variety of industries such as medical, aerospace, defense, automation, robotics, and oil & gas. Through our many brands, we service a worldwide customer base in excess of 15,000 firms ranging from Fortune 500 companies to individual inventors. Our three brands are SDP/SI --- Stock Drive Products/Sterling Instrument, QTC --- Quality Transmission Components, QBC --- Quality Bearings and Components To learn more about Designatronics, Inc., please visit our website at www.designatronics.com . ABOUT OUR OPPORTUNITY: We have an exciting opportunity to join our Customer Service Team We---re looking for a full-time Customer Service Representative to provide first class customer service to our clients and support our mission of delivering the highest quality component products and engineered solutions on time and to customer specifications. RESPONSIBILITIES INCLUDE: -- Answer inbound calls and review emails received from existing and potential customers and respond with appropriate action -- Accurately enter orders into the Visual ERP system for further processing and order fulfillment. -- Review inventory through the Visual ERP system, quote stock and special-order parts and check availability and shipping dates. -- Review and track progress of customer---s orders, follow up when necessary with other departments to obtain information and provide detailed information to customers. -- Make outbound follow up calls to customers on quoted projects. -- Support our outside sales force as needed. -- Flexible and open to take on other duties as needed. SKILLS/QUALIFICATIONS: -- Excellent decision making, verbal and written skills. -- Good telephone etiquette and diplomacy skills. -- Must be able to interact with various departments [MR1] and levels of positions. -- Must have good problem-solving skills. -- Must be able to multi-task efficiently. -- Working knowledge of Microsoft Office Suite. -- Must be able to pass a background check and drug test. EDUCATION AND EXPERIENCE: -- Associates or bachelor---s degree preferred. -- Minimum of 2 years--- experience working in a fast-paced Customer Service environment. -- Inside sales experience preferred. We offer a competitive compensation package along with an excellent benefits plan, including health and dental insurance, vision, life insurance, short term disability, long term disability, 401(k) savings program with a company match, holiday/vacation, room for advancement and more.

Keywords: SDP/SI, Hicksville , Customer Service Representative, Sales , Hicksville, New York