Full-Time Return Agent -JFK Airport
Company: Enterprise Mobility Inc
Location: Jamaica
Posted on: April 23, 2024
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Job Description:
Overview
Get on the fast track to a more rewarding career with National Car
Rental and Alamo Rent A Car - teams that are committed to quality,
innovation, customer satisfaction and employee development.
We are a multi-billion dollar industry leader that is rapidly
expanding and growing. At National and Alamo, exciting careers and
opportunities are made possible, because how far you go is really
up to you. It's a fast-paced, people oriented business that offers
incredible earning potential and performance-based promotions.
Our philosophy is to take care of our customers and employees
first. We know if we do this, success will follow - for both our
company and our employees.
National and Alamo has an exciting opportunity for a Return Agent.
The Return Agent provides superior, friendly, efficient service
during all aspects of the rental car process, and assists all
customers with the rental return process. Provides professional,
knowledgeable and courteous service while accurately completing all
transactions. Performs all responsibilities with a focus on the
needs of our customers and in accordance with our Quality
Standards.
This position is for our JFK Airport office located at Building 308
Federal Circle, Jamaica NY 11430
The starting rate of pay is $18.25 / hour. Employees can earn
yearly merit increases based on performance. Employees can earn
additional monthly incentives based on the performance of the
business.
This is a full-time position
Responsibilities
Greet all customers using prescribed, appropriate dialogue as they
arrive on the lot.
Remind customer to check for personal belongings. Identify any
items found in the vehicle with a unit number, date, time and turn
into lost and found.
Advise and review rental charges; and provide an accurate receipt
to the customer.
Provide information in a professional and courteous manner
regarding transportation to the airport terminal. Thank customers
using the prescribed dialogue.
Inquire about service, satisfaction and document
dissatisfaction.
Discreetly check vehicle for damage on incoming vehicles and direct
customer to counter for completion of damage/loss report.
Use of proper statement to determine if vehicle is being returned
with full tank of gas.
Complete a service alert for any mechanical and or body damage
communicated by the customers.
Identify vehicles, which are on system hold for turnback, time or
mileage, recall, or any other special lock and verify their
movement to the proper lot location.
Identify and tag vehicles that have been flagged for grounding or
preventative maintenance and verify their movement to the proper
lot location.
Keep lot organized for ease of access and traffic flow.
Understand the CDW/Emerald Aisle/Choice process; knowledge of the
rental/return documents, fuel services, days/extra hours/surcharges
and optional coverages.
Understand the damage loss report reporting procedure.
Equal Opportunity Employer/Disability/Veterans
Qualifications
Must be at least 18 years of age.
High School Diploma or G.E.D. required.
Minimum of 1 year experience handling customer service
functions.
A minimum of basic level experience and understanding of a PC and
Microsoft Office Products required.
Must be authorized to work in the United States and not require
work authorization sponsorship by our company for this position now
or in the future.
The ability to operate a motor vehicle is a function of this
position. Applicants must have a valid, unrestricted driver's
license.
Apart from religious observation, must be able to work the
following shift/schedule: Sunday 7am-3:30pmMonday OFFTuesday
OFFWednesday 8am-4:30pmThursday 8am-4:30pmFriday
12pm-8:30pmSaturday 7am-3:30pm
Enterprise Mobility/Enterprise Rent-A-Car/Alamo Rent A Car and
National Car Rental seeks and values people of all backgrounds
because every employee, customer and business partner is important.
Enterprise Mobility is proud to be an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment
without regard to age, race, color, religion, sex, national origin,
sexual orientation, gender identity or protected veteran status and
will not be discriminated against on the basis of disability. If
you have any difficulty using our online system and you need an
accommodation due to a disability, you may use this alternative
email address (JobsPrivacy@ehi.com) to contact us about your
interest in employment.
Keywords: Enterprise Mobility Inc, Hicksville , Full-Time Return Agent -JFK Airport, Sales , Jamaica, New York
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